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Called July 1 when AC stopped working and placed claim. Service provider came July 2 at 10am and put in request for repair parts. I spoke to HMS rep Sunday, Monday, Wednesday, Friday and Saturday. I was assured the part was on order and it would take 3-5 days but they...
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Anonymous
HMS Home Warranty

Dear Patrice, Eleven days without AC is unacceptable and Im sorry we have let you down. I understand your frustration and want to help resolve this quickly. Email me at erelat...

1.0
#1073061
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HMS Home Warranty - Too many excuses
Ac unit wasn't running well. HMS sent repair company 90 minutes away. Nothing was done as authorizations were needed. After a few days of not hearing anything, I called HMS. I was told that because the unit was 23 years old, they had authorized replacement of the unit,...
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Anonymous
HMS Home Warranty

Dear Anonymous, We are sorry to hear your claim experience was not what you expected. This does not sound right and wed like to take another look at your claim. Please email u...

1.1
#1072202
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I have had an ongoing issue since June 2014 with my AC/Heat and have spoken with multiple Supervisors and to date there has been no resolution and on this last contact this past month I was told a authorizations team member would contact me which totally was not true....
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1.4
#1068301
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Hms Home Warranty Warranty Review

HMS Home Warranty
#691627
Total scam. I've been without ac for 3 weeks. They point the finger at the repair company (that they chose) and the repair company points the finger at warranty. Meanwhile nothing actually happens and I'm living in a 92 degree house. Thieves and scam artists.
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Hms Home Warranty Warranty Review

HMS Home Warranty
#645531
1.0
Details
Terrible company....scam !!!!! Do not waste your money.
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Customer service
Diversity of Products or Services
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Reliability
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Hms Home Warranty Warranty Review

HMS Home Warranty
#615907
1.0
Details
We have been without a dishwasher for over a month. The problem was discovered early on but they keep on insisting on attempts at cheap fixes: like trying to "dry out" a $30 broken moisture sensor with a hair dryer rather than replace it. FED UP!
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Customer service
Diversity of Products or Services
Product or Service Quality
Service Scheduling
Warranty

Hms Home Warranty Warranty Review

HMS Home Warranty
#594371
I paid a repair man hms sent to our home 100 dollars to fix our dishwasher looked at said it needed a switch that was a month ago won't return our calls had to fix it myself hms told me they don't refund deductible because they came out and looked at it Which is bs guy took my 100 and never came back and hms is joke !!! Don't waste your money
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Last November, it took 3 weeks to fix a SIMPLE plumbing problem. Now, in the heat of summer, my ac is out. The company that was authorized came out, diagnosed multiple leaks, grabbed the copay and proceeded to tell me that they have to order parts (what was in the...
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erelationsHMS
erelationsHMS

We are very sorry to hear about this experience and would like to help. If you found someone who will be able to get your AC fixed immediately, please send us an email at ere...

#1068266
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This company is ridiculous. I filed 1 claim for a dishwasher, they provided me with a serviced provider that never called me back, after 4 days I called HMS again and they sent me to Sears, this was completed finally and over all 8/10. Now my AC stopped working on...
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Anonymous
Home Warranty Reviews

Dear Anonymous - I understand your frustration, and am sorry that the outcome of your claim changed and was not what you expected. It is not a typical experience and we would ...

1.1
I didn't like
  • Non caring for customer
  • Ordering of parts
  • Turn time to process claim too slow
#1063851
Reply to reviews
I filed a claim because my A/C wasn't cooling right. The tech tells me it's because the piston and condenser have been damaged, because there is a mix of R-22 and R410a coolant. And, of course, HMS denies the claim. Reason: mixed coolant caused damage to mechanical...
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Anonymous
HMS Home Warranty

Dear Anonymous - I’m sorry to hear that the outcome of your claim was not what you expected. We would like to investigate to verify that you received every benefit your warra...

#1063717
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We bought the home two weeks ago and the seller had purchased HMS warranty. Our A/C went out yesterday. It is 98 degrees !! They are giving us the run around, the waiting game and at this point still hasn't approved the replacement. Said it could take days. ... SO lets...
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Anonymous
Anonymous

Dear Anonymous, I’m sorry to hear about the delays and inconvenience you have experienced with this claim. This is not the level of service we aim to provider. We would like ...

Anonymous
Smitty

I don't know anybody (self included) who ever purchased a "home warranty" and doesn't have at least one horror story.I'm really sorry yours had to be A/C in a hot place. I'd ...

#1060395
Reply to reviews
I wish I had read these reviews before signing up. Everything mentioned in the comments is 100% true and I have experienced most of these problems. There customer representatives knows nothing about the products and limitation of the services. They will only provide...
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Anonymous
Anonymous

Dear Anonymous, It sounds like we did not meet your expectations and we would like to speak with you to address your concerns. Please send us your phone number and the best t...

#1058884
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We received a one year home warranty from HSM as part of the home purchase. Well within the warranty period an air conditioner compressor failed. The temperature at the time (AZ in June) was around 114. We contacted an emergency AC repair who gave us a written quote...
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Anonymous
HMS Home Warranty

Dear Anonymous, We understand that emergencies happen. While your HMS warranty does not cover repairs that were not authorized by us. I want take another look at your invoice ...

1.0
I didn't like
  • Total waste of money
#1058284
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Bought a home with a HMS Warranty. Refrigerator and ice maker worked the day we moved in, within a week of moving in the ice maker stopped working, but since we can't prove it was in working condition when we bought the house they will not cover to replace the...
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#1057561
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