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Stay away from this outfit their warranty is worthless. Bought house in June 2016 realtor bought this warranty from the fund provided by seller. January 2017 dishwasher stop working call the HMS they send the repair guy as per him “Control panel and door switch latch...
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Anonymous
Emmanuel1

Is the warranty really worthless... I thought so but decided to give them a chance. My dishwasher has been spoilt for about 5 weeks now. Despite several calls, emails and assu...

1.0
I didn't like
  • Worthless home warranty
#990886
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We have been waiting to get our ice maker repaired for close to 5 months. We have had 2 different contractors come out and over 6 service calls. Mind you we have to *** work each time. HMS keeps telling me the part is on back order now. Each week it's a different day...
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1.0
Product
#977370
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Horrible company. Made a claim, they denied it all, requestes my inspection. I gave it to them and continued to deny it. Talked to a supervisor who told me id just have to deal with it. I asked for her supervisor and she told me she didnt have one and sorry. My title...
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1.0
#969365
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Hms Home Warranty Warranty Review

HMS Home Warranty
#615907
1.0
Details
We have been without a dishwasher for over a month. The problem was discovered early on but they keep on insisting on attempts at cheap fixes: like trying to "dry out" a $30 broken moisture sensor with a hair dryer rather than replace it. FED UP!
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Warranty

Hms Home Warranty Warranty Review

HMS Home Warranty
#594371
I paid a repair man hms sent to our home 100 dollars to fix our dishwasher looked at said it needed a switch that was a month ago won't return our calls had to fix it myself hms told me they don't refund deductible because they came out and looked at it Which is bs guy took my 100 and never came back and hms is joke !!! Don't waste your money
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I have had a plumbing issue since day one. I get a run around story and lies about the policy from every person I talk to. I have had one plumber come out; every other claim the plumber never even showed. Tried again to have the same issue corrected and was going to be...
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1.0
I didn't like
  • Rude customer service
  • Run around and lies
#967198
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I bought my house 7 months ago. I have had plumbing problems in my kitchen since 9 days after we moved in. HMS has sent Allied Plumbing of Richmond VA out on 2 occasions the problem occurred again. Hms sent out anotger plumber who said we would have take out our...
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1.0
#962632
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We've been without heat for about a week now and HMS could care less. First they said we'll have someone out within 24 hours. No call. Next day we call, sit on hold for 30 minutes and same thing- we'll try to send someone out tomorrow. AGAIN NO CALL. So we call, again....
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Anonymous
Anonymous

Same thing. Taking them to court!

1.0
#960238
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The service so far has been horrible. My refrigerator broke 3 weeks ago. Took them a week to get somebody to look at it. Then they ended up simply forgetting to order the parts. Today repairman shows up to supposedly fix the refrigerator, but instead he thinks he is...
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4.0
#942963
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Submitted a claim for a leaky shower . We had to cut a hole in our ceiling because it leaked through to our ceiling. Our showerhead was leaking as well. They had the plumber come out and take a look at our shower. He had to fix the D router or however you spell it...
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Anonymous
Anonymous

That's odd cause they cut a hole in my ceiling and I didn't have to pay extra. However, now I have to find someone to fix the holes.

Anonymous
Anonymous

Josmith2016 - I'm sorry to hear that you had this plumbing issue in your home. We would like to investigate further as paying two deductibles within a week for the same proble...

1.7
Thurmont, Maryland
#940072
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So I bought a house September 28, 2016. At the same time the home warranty was purchased. My dishwasher wasn't working, so I called HMS to make a claim. First, their set-up windows are for 5 hours! So you have to wait. They came out and told me that my pump, motor, and...
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Anonymous
Anonymous

Valued Customer - It sounds like we did not meet your expectations for this dishwasher claim and would like to further investigate. Please send your property address and phone...

1.0
I didn't like
  • All services are bad
#939698
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Blower motor went out on our AC unit on August 20th. Filed a claim that day and the service technician arrived on Aug. 24th. He quickly identified the problem and said he would file the claim for a replacement motor with HMS the next day--he said it usually takes a...
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1.0
#918666
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