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My air conditioner and evaporator coils all needed to be replaced. It took a week and multiple phone calls after the contractor (DSE Mechanical) came out and reported what was needed before HMS took any action. It has been 90 degrees out and I've been without A/C for...
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erelationsHMS
erelationsHMS

Dear Anonymous,I'm sorry that this has been your experience. I apologize for the inconvenience and the delays. I would like to address your concerns and investigate this situa...

#1273210
Reply to reviews
Over a month ago my hot water heater started leaking. I called customer service at HMS warranty company, they called a repair company to come out and see what was wrong. The next week I took the day off work to meet the repair man. He said the water heater was no...
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erelationsHMS
erelationsHMS

Dear Anonymous,I am deeply sorry to hear of your claim experience and apologize for the inconvenience. I really appreciate you taking the time to write a review. I would like ...

1.0
#1272746
Reply to reviews
I had two claims, one being the downdraft to my Wolf cooktop. I told HMS I needed a Wolf authorized serviceperson and that it was the telescoping downdraft. They sent out Sears, who is not Wolf authorized, I paid Sears my $100 service call, and was then told they could...
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erelationsHMS
erelationsHMS

Dear Anonymous,I can tell this experience has been extremely frustrating. As with all warranties, coverage is detailed in the Agreement and unauthorized work completed on the ...

1.5
I liked
  • Prompt response to calls
I didn't like
  • Results
#1272677
Reply to reviews
We just started mortgaging our first home as first home buyers and thought everything was going to be OK since we had Home Insurance. We had the place less than 90 days and required to use the service. We where SO THANKFUL we had it. Until we figured out they where...
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erelationsHMS
erelationsHMS

Dear Anonymous,The service you have explained to us seems very unacceptable. My team would like to help get your claim expedited. Please email us at erelations@hmsnational.com...

1.0
#1267504
Reply to reviews
I will not recommend HMS Home Warranty to anyone. Service is horrible, worst company in the market, Too long for they to pick-up a call this is totally unacceptable. I was told that my service would be honor for $1,000 and now after the work was done I am told that...
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erelationsHMS
erelationsHMS

Dear Anonymous,I can tell this experience has been extremely frustrating and I’d like to help. I’m sorry to hear that the reimbursement you thought was going to be offered was...

I didn't like
  • It is not a good company
#1266931
Reply to reviews
They could not find a service tech to look at my pool. After I found someone to look at my pool, HMS will not cover it. HMS refused to pay the service tech to find out what caused the problem, and the tech will not work without being paid. Basically I was sold junk...
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erelationsHMS
erelationsHMS

Dear Anonoymous,This service you have received seems like it has been unacceptable. My team wants to help provide you with a resolution that is rightly deserved. Please email ...

1.0
#1259767
Reply to reviews
Company is a scam. Takes money for years and when my hvac breaks they say that they can't hire any of my local contractors to fix it and they have no one who can fix it
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erelationsHMS
erelationsHMS

Dear Anonymous, I can tell this experience has been extremely frustrating and want to help. If you still need assistance we will get a member of our team to review your claim ...

#1259234
Reply to reviews
I contacted and set up an appointment for them to come and repair my wash machine. They were using a Dr. Oz who when I contacted them told me he did not work with HMS due to their incompetence. They then put me on hold for 20 minutes and could not find my account. They...
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erelationsHMS
erelationsHMS

Dear Anonymous,I am truly sorry to hear of your claim experience and want to apologize for the inconvenience. I appreciate you bringing this to our attention. I would like to ...

1.0
#1256527
Reply to reviews
I am writing this review while on hold with these people. So far it has been over 45 minutes and this is the fourth person I have been transferred to. Unless you have a lot of time on your hands, DO NOT USE these people. They just can't schedule anyone or fix anything....
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erelationsHMS
erelationsHMS

Dear Anonymous,I appreciate your feedback and I'm sorry to hear that your claim experience was not what you expected. We value you as a customer and want to help get your clai...

1.3
I didn't like
  • Service scheduling
  • Results
  • Repairmen
#1256084
Reply to reviews
Got home warranty when purchased home, A/C went out 5-1-18, filed claim online, received email service provider would contact me within 48hrs with appt. Service provider would not answer phone or return call so I called HMS they rescheduled with another company for the...
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1.0
#1255096
Reply to reviews