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1.0
Details
HMS Home Warranty - Worst Warranty and Customer Service - RUN!!!!!!
The first week of July our AC Unit stopped working. We contacted HMS to open our first claim. The company they provided us to work with had a phone number with a voicemail box that was full. They never answered, their voicemail did not have details about the company...
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Review
#1596931 Review #1596931 is a subjective opinion of poster.
Service
Hms Home Warranty Homeowners Policy Claim
Reason of review
Poor customer service

HMS Home Warranty - Washer need replacement

1.0
Details
I was really treated bad by the employee hanging off the phone no willing to understand my concern, it been months without a working washer. At this moment of time i will definitely consider taking my business somewhere else without a doubt.
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Review
#1695424 Review #1695424 is a subjective opinion of poster.

HMS Home Warranty in Bethesda, Maryland - Check on claim

Service tech came and suggested replacement. Want to know status?
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Review
#1688701 Review #1688701 is a subjective opinion of poster.
Product
Dishwasher
Resolved
1.0
Details

Update by user 1 day ago

The refrigerator was finally fixed- took over 2 months - $spent with eating out everyday and the frustration made it far less than a good experience but they did finish the job eventually- I would still have preferred to keep my $600 and just buy a new one than go...

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Review
#1683949 Review #1683949 is a subjective opinion of poster.
Cons
  • 2 months and no where close to having a working refrigerator
Reason of review
Poor customer service
Loss
$600
Preferred solution
Deliver product or service ordered

HMS Home Warranty in Midlothian, Virginia - Renew homeowner and don’t have my contract number

I was trying to renew home warranty and to see if I’m late if that’s still an option. I have called the customer service line to only get directed to old claims that are no longer a issue. Just simply want to renew and can not find contract info to do the online process.
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Review
#1666191 Review #1666191 is a subjective opinion of poster.
1.0
Details
Please don't anyone use this company. I have been paying 4 years monthly and never needed to have a service until my HVAC system started having issues in June 2019. I have had the unit serviced properly and there didn't seemed to be any issues accept it suddenly...
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Review
#1661914 Review #1661914 is a subjective opinion of poster.
Product
Hms Home Warranty Air Conditioner Warranty
Cons
  • Lack of timely service or respectable customer service
  • Poor service
  • Run around and lies
Reason of review
Poor customer service
Loss
$7
Preferred solution
Full refund
Tags
  • Bad Investment

HMS Home Warranty - Pissed customer

I called them @4:30pm EST to request a technician. They never sent a service order until I called them again at 8:17pm. They then sent an email to me saying a different company and the service order number. I had to call the original service company back who had called me and said they had not received a service order number. I apologized to them and they told me that that was the reason they don't do business with HMS anymore. This was total incompetence on HMS's part. I am seriously thinking of changing my home warranty service company.
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1 comment
sandralynndavis
#1749981

You don’t need a home warranty service. They all operate the same way and are a waste of money.

Take the monthly premium you pay each month and save in an emergency fund.

I bet by the time you need your next repair, you will have enough in the account to pay it. You will also have the freedom to choose your own contractor and not be dependent on someone else whose primary goal is to get you the cheapest service.

Review
#1657894 Review #1657894 is a subjective opinion of poster.
Cons
  • No person to speak to
Reason of review
Poor customer service

HMS Home Warranty - Horrible customer service

2.3
Details
I NEED TO TALK TO SOMEONE and your prompts give you the round about sorry its horrible.
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Review
#1654454 Review #1654454 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Price reduction
I have been a loyal Cross Country customer for over 9 years. My AC unit drain pan has a leak and Cross Country will not cover the cost because they said the drain pan is not covered. The problem is the drain pan is connected to the coil; therefore, the drain pain...
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Review
#1637039 Review #1637039 is a subjective opinion of poster.
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Sep 11

After a long fight and being told nothing else I could do, I contacted the real estate company I purchased my home through and also got a hold of the person responsible for getting this agency connected to the real estate company. They reached out and then it happened...

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Review
#1620545 Review #1620545 is a subjective opinion of poster.
Product
Hms Home Warranty Warranty
Pros
  • Idea of warranty convenience & replacement of aged appliances
Cons
  • Worthless warranty coverage
  • Warranty replacement is a rip off
Reason of review
Warranty issue
Loss
$500
Preferred solution
Deliver product or service ordered
Tags
  • Warranty Cannot Be Trusted

Contact HMS Home Warranty Customer Service

Mailing Address:
HMS National, Inc
1625 NW 136 AvenueSuite 210 1625 NW 136th Ave
Sunrise, Florida 33323
United States
Phone:
(800) 941-9000
All HMS Home Warranty Contacts

HMS Home Warranty Products and Services Reviews

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HMS Home Warranty in Gainesville, Virginia - Dishwasher claim

I need someone to contact me from HMS
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Review
#1618898 Review #1618898 is a subjective opinion of poster.
Service
Hms Home Warranty Claim
Reason of review
Moonstar Appliances reviews say stay away
Preferred solution
Let the company propose a solution