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HMS Home Warranty - HMS warranty

I would like to join the lawsuit as well!! We have been without a refrigerator for 2 weeks. We keep being strung along and denied our claim. We were scammed out of our $100 deductible and sent 2 "repair" companies, who made no attempt at repair due to the age of our refrigerator. We are now being denied our claim through pictures I had to send to them. They have now determine through these pictures that a light bulb cause smoke damage and burned. We have no light bulb in there and never have. This is the one thing not covered under our policy, so this is what they used. Cannot get a hold of anyone and there phone system just transfers you around. We are so frustrated and can't believe they conduct business like this.
Company wrote 0 private or public responses to the review from 2 minutes ago.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
I didn't like
  • Failed to make diagnosis
  • Results
  • Rude customer service
#1424511
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HMS Home Warranty - Unacceptable-so far

Washing machine stopped working weeks before Christmas in our recently purchased home, which came with the HMS warranty. The soonest they can make a service call is 2 weeks away-on Christmas Eve! We emptied the molding water sitting in the machine and sit here waiting. Efforts to move the appt up are futile. So far, this is a total bust.
Company wrote 0 private or public responses to the review from 29 minutes ago.
1.3
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Customer service
Service Scheduling
Turnaround Time
#1424504
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HMS Home Warranty - HMS makes Bernard Madoff look like a Boy Scout

HMS Home Warranty - HMS makes Bernard Madoff look like a Boy Scout
HMS is a total and complete fraud. They don’t even have service providers in my area. Finally after three weeks and getting the realtor who sold this *** involved they admitted as much. Told me to get someone on my own and they would reimburse me. Well if you are at all familiar with HMS you can imagine how that’s coming along. What really irks me about these con artists besides the fact that they are a complete scam is the way they post replies to negative comments. They act like they really care and are going to take care of everything.
Company wrote 0 public responses to the review from 1 day ago.
#1423383
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Beware of HMS home warranty scam

Beware of HMS home warranty scam
If you read the HMS contract it states that you cannot participate in a class action suit. This is how these con artists have been able to run their scam for so long. I’m going through it with them right now. HMS doesn’t even have service providers in my area. They told me to get my own contractor and they would reimburse me. Of course I need prior approval from them. Well guess how that’s going. I’m sure this will end up in court. Where’s the departure of justice. Where are the states attorneys offices at. Have our government institutions become so political that they no longer can do the tasks that they were created to preform.
Company wrote 0 private or public responses to the review from 1 day ago.
1.0
Details
Advertised vs Delivered
Customer service
Product or Service Quality
Reliability
Staff
Value for money
Warranty
#1423182
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HMS Home Warranty - Good dealing with Mary - problem solved

had to cancel my policy
Company wrote 0 public responses to the review from 2 days ago.
#1422040
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My dishwasher stopped working Black Friday the day after thanksgiving last month. I called and placed a claim someone from the company associated appliance person came out that Monday told me they could not fix it. I called numerous times that week and asked for a...
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Company wrote 0 public responses to the review from 2 days ago.
1.1
#1421907
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Last week Thursday (Thanksgiving) my stove stopped working (no turkey for me). I called to place a claim, company came out next day and said they have to order parts and they should be out sometime next week. I've been waiting for the parts to be delivered, and a week...
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Company wrote 0 private or public responses to the review from Nov 29.
HMSHomeWarranty-Austin
HMSHomeWarranty-Austin

Dear Anonymous, Dear Anonymous, I can tell this experience has been extremely frustrating and want to help. If you still need assistance we will get a member of our team to re...

1.2
I liked
  • Prompt response to calls
#1410834
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In July my refrigerator broke in Sep I finally got it repaired... with a letter starring I could choose the repair company and I would get reimbursed. I emailed the receipt called the company... now it is almost December they still have not given me back my $500 repair...
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Company wrote 0 public responses to the review from Nov 27.
SuccinctBaskingShark402
SuccinctBaskingShark402

I’m going through the same thing. HMS is a scam. You will probably have to take them to small claims court. Haven’t had heat in over a month. They have no service providers so...

HMSHomeWarranty-Austin
HMSHomeWarranty-Austin

Dear Anonymous, Dear Anonymous, I can tell this experience has been extremely frustrating and want to help. If you still need assistance we will get a member of our team to re...

#1408698
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For a plumbing leak, called 5 times, over 3 hours on phone. They train their employees to make claims as difficult as possible. They are shameless
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Company wrote 0 public responses to the review from Nov 26.
HMSHomeWarranty-Austin
HMSHomeWarranty-Austin

Dear Anonymous, I can tell this experience has been extremely frustrating and want to help. If you still need assistance we will get a member of our team to review your claim ...

1.0
#1407867
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Contact HMS Home Warranty

Mailing Address:
HMS National, Inc
1625 NW 136 AvenueSuite 210 1625 NW 136th Ave
Sunrise, Florida 33323
United States
Phone:
(800) 941-9000
More
Bought home with HMS warranty, in 2 months hot water tank leaking. Filed claim, their preferred plumber verified leak but they refused their charges. They sent another plumber that verified leak but couldn’t pinpoint where it was. So they denied the claim. I spoke with...
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Company wrote 0 public responses to the review from Nov 20.
HMSHomeWarranty-Austin
HMSHomeWarranty-Austin

Dear Anonymous, It is clear that your experience was less than you expected, and we did not meet your expectations. We appreciate you taking the time to share your concerns an...

1.0
#1404573
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