BY FAR THE WORST HOME WARRANTY COMPANY EVER! We bought our house in May and my realtor recommended HMS home warranty! Up until recently I had ever intent on renewing with them, but that was before having to make a claim. About two months ago our washing machine, stove,...Read more
8/17 - HMS vendor (Service Pro) installed new heat / ac unit. 11/17- Turned on heat on new unit for 1st time. Didn't work. Filed claim w/HMS to fix under their one-year warranty. Service Pro, Delaware wouldn't return my call and HMS call. Hired new AC company. 11/17 -...Read more
I didn't like
- Hms not replacing my heat pump after 4 months
This was by far the absolute WORST customer experience I've ever had. The staff had no idea what they were talking about, I had to call several different people to get even a unsure answer. I had so many issues with the customer service center, the service repair...Read more
I bought a new home in December. I was told HMS would send a packet. Around Jan 3, I got a call from them and told them I had no packet. They said use the website if I needed service and they would send a packet. About a week later, with temps hovering at zero, I...Read more
HMS Home Warranty - I’ve been waiting on a repair for three weeks
I was told the part would be ordered. I called and found out it was never ordered. Was told they would resolve this and they still haven’t.
On November 28, 2018 my water heater began leaking. I call HMS for a resolution. They sent out a plumbing company who contracts with them. They plumber stated that the water heater could not be repaired because it was leaking and that it would have to be replaced. We...Read more
I called the morning I woke up without a working furnace. Since then, about a dozen calls plus several emails to customer service. Half those ended with customer service promising to have someone from another department call me back. Emails promise that right up front....Read more
I didn't like
Your phone service was horrible. Also, you have some HVAC service companies that are not truthful and should not be part of your Net. Legacy Home Comfort installed a replacement heat pump and thermostat but had to come back 4 times to fix Freon leaks and properly...Read more
It is going on over 2 weeks since the repair man came out. I paid my deductible and he said that the unit needed to be replaced because the heat exchangers are cracked. He said he would let HMS know about it and see where we go from there...I have no heat. This is...Read more
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