We have had nothing but a horrible experience with HMS since our first claim filed in August 2014. Now - almost a year later - we are our $300 and the problem was never even attempted to be fixed.
As a result of the lack of response on our claim - even with MULTIPLE follow-up calls/emails demanding someone DO SOMETHING - we ended up having an electrical fire and only by the grace of God are our 4 children, ourselves and our home OK. The problem is still unresolved and we are looking at a huge cost of repairing the problem that HMS NEVER GOT FIXED.
Their customer service gave us the run-around for the past 4 months until our warranty expired and THEN called to say "oh, sorry, we can't help you because your warranty expired and you didn't extend it." Our claim was filed LONG before the warranty expired, yet they did NOTHING until it did expire - and then did nothing but say sorry. Letter to the CEO heading out today.
This person wrote the review because of "all of the above!" at HMS Home Warranty. Reviewer claimed that he or she lost $300 and wants HMS Home Warranty to offer any options to resolve the issue.
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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