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Sears Home Warranty sent a rep out to look at my range 3 weeks ago and determined that it would have to be replaced. Since then, I've been waiting for a call back with next steps.

A HMS Warranty rep by the name of Georgia has left me two v/m's, but when I attempt to call her back I'm informed that I can only leave messages for supervisors and they will call me back in 24-48 hours.

Tomorrow marks one week that I've called and left messages for her. No return call yet, and no movement on my claim to get my range replaced.

My first question is why is HMS Warranty calling me to discuss a Sears Home Warranty issue, and secondly, why can't I speak with Georgia?

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Deliver product or service ordered.

Location: Brandywine, MD 20613, USA

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eRelations2

Dear Anonymous, I regret to hear of this experience. HMS Home Warranty also monitors the Sears Home Warranty portion of Sears.

Please email erelations@hmsnational.com with your claim number or full property address and I will have a member of our team investigate and follow up with you directly. Sincerely, Austin

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reply icon Replying to comment of eRelations2

Thanks Austin! I'm sending the email right away. Especially since I spent almost two hours on the phone today trying to get a status update.

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