HMS sent an uninsured HVAC Apprentice (Carlos) to my daughter's house. He wanted to replace the inside unit of her heat pump, and didn't bother to "diagnose" the outside.
The company would not give us his last name or license number so we could verify his credentials. We managed to get a "Business Address". It was actually his home, so I was able to get his name and found out he was not qualified to do any work or even diagnose the problem in the state of Maryland.
Please be careful of who you let do work in your home and remember the person has to be licensed and insured, not the company when it comes to HVAC work!! HMS won't tell you that.
Product or Service Mentioned: Hms Home Warranty Warranty.
Reason of review: Poor customer service.
I didn't like: Being scammed.