Product: Hms Home Warranty Warranty Clear all filters (149 of 149 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.0
Details

Update by user Sep 11

After a long fight and being told nothing else I could do, I contacted the real estate company I purchased my home through and also got a hold of the person responsible for getting this agency connected to the real estate company. They reached out and then it happened...

View full review
Review
#1620545 Review #1620545 is a subjective opinion of poster.
Product
Hms Home Warranty Warranty
Pros
  • Idea of warranty convenience & replacement of aged appliances
Cons
  • Worthless warranty coverage
  • Warranty replacement is a rip off
Reason of review
Warranty issue
Loss
$500
Preferred solution
Deliver product or service ordered
Tags
  • Warranty Cannot Be Trusted
1.0
Details
I could type a book about the awful experience. Let’s just say, 2 months on an AC claim and still no install date scheduled. They dropped the ball then sent someone out for a 2nd opinion../ the same guy!!! Commitment of a replacement in 5 days, that was alarmist 15...
View full review
Review
#1605657 Review #1605657 is a subjective opinion of poster.
Product
Hms Home Warranty Warranty
Reason of review
No work preformed as contracted.
Loss
$17
Preferred solution
Allow me to choose my service companies and hms pays the bill. That’s why I have a warranty.
1.0
Details
I purchased a Home Warranty package from HMS. My refrigerator went bad a week ago. I promptly made a claim. It was 3 days before their normal service providers called to make an appointment. I was told 3 weeks before they could even look at it. I have a family and...
View full review
Review
#1583615 Review #1583615 is a subjective opinion of poster.
Product
Hms Home Warranty Warranty
Cons
  • Not helpful
  • Run around and lies
  • Service scheduling
Reason of review
Poor customer service
Loss
$788
Preferred solution
Full refund
Tags
  • Home warranties
  • Bad Service Fraud
  • Home Warranty Company
  • 3 Weeks For Service Call
1.1
Details
April 28 Ice maker quit repairman came had to order part new part worked just long enough to call again out of warranty, had to pay another deductible. Then complete Fridge. quit working had to do another deductible. Repairman stated not worth fixing. cost to much,...
View full review
Review
#1561100 Review #1561100 is a subjective opinion of poster.
Product
Hms Home Warranty Warranty
Cons
  • Turn time to process claim too slow
  • Run around and lies
  • Took a month to repair fridg
Reason of review
Warranty issue
Loss
$2000
Preferred solution
Full refund

HMS Home Warranty - They don't care no refrigerator for almost a month

1.1
Details
HMS called to repair refrigerator after 5 visits still not working, lost food and had to buy a mini refrigerator just to keep items from spoiling again! Finally went an purchased myself a new refrigerator!!!! They just want your money! don't waste your time with this company June 2019
View full review
Review
#1556388 Review #1556388 is a subjective opinion of poster.
Product
Hms Home Warranty Warranty
Pros
  • Idea of warranty convenience & replacement of aged appliances
Cons
  • Number of failed service callsand not replaced
  • Poor service and delivery of warranty p
Reason of review
Warranty issue
Loss
$2
Preferred solution
Full refund
Tags
  • No Service For Customer

HMS Home Warranty in Sandusky, Ohio - Worthless Rip Off Scam

1.0
Details
Dishwasher was leaking. Had repairman over after I told him it was most likely a gasket. He didn’t see a leak when he started it on a light cycle, my husband put on the heavy duty cycle 1 min after he left and it continued to leak. Two weeks later he came back with “parts”. He says all it needs is to be leveled! Of course it continued to leak! Second repair shop was called and appointment made. Third day of taking off from work. He has a family emergency. I called and cancelled the policy. I think we paid $585 on April 30. We paid $100 deductible and got NO service. They are refunding $435 and it is June 7. Wish I had researched this site before buying into the scam!
View full review
Review
#1552178 Review #1552178 is a subjective opinion of poster.
Product
Hms Home Warranty Warranty
1.0
Details
I would like to join the lawsuit as well!! We have been without a refrigerator for 2 weeks. We keep being strung along and denied our claim. We were scammed out of our $100 deductible and sent 2 "repair" companies, who made no attempt at repair due to the age of our...
View full review
1 comment
eRelations
#1616252

Dear MutedRiverDolphin, I am sincerely sorry to hear of this experience. I assure you that we aim for an excellent and efficient claim process.

Please send an email to erelations@hmsnational.com with your property address or claim number and a member of my team will review your claim and follow up with you. Sincerely, Austin

Review
#1424511 Review #1424511 is a subjective opinion of poster.
Product
Hms Home Warranty Warranty
Cons
  • Thiefs
  • Rude customer service
  • No one contacting you to get it fixed after a service call
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Deliver product or service ordered
1.3
Details
Washing machine stopped working weeks before Christmas in our recently purchased home, which came with the HMS warranty. The soonest they can make a service call is 2 weeks away-on Christmas Eve! We emptied the molding water sitting in the machine and sit here waiting....
View full review
1 comment
eRelations
#1616256

Dear UnselfishTigerSalamander, I appreciate your feedback and regret to hear of how your first claim is going. My team and I want to help provide an expedited resolution for you and your family.

Please email us directly at erelations@HMSnational.com with your full property address, claim number and review #. Sincerely, Austin

Review
#1424504 Review #1424504 is a subjective opinion of poster.
Product
Hms Home Warranty Warranty
1.0
Details
Beware of HMS home warranty scam
If you read the HMS contract it states that you cannot participate in a class action suit. This is how these con artists have been able to run their scam for so long. I’m going through it with them right now. HMS doesn’t even have service providers in my area. They...
View full review
1 comment
eRelations
#1616289

Dear SuccinctBaskingShark402, It is clear that your experience is going less than you expected, and we are not meeting your expectations. We appreciate you taking the time to share your concerns and want to help ensure your claim is handled properly.

Please email us your claim information, full property address, and Review #1423182 so we can locate your account. Sincerely, Austin

Review
#1423182 Review #1423182 is a subjective opinion of poster.
Product
Hms Home Warranty Warranty

Contact HMS Home Warranty Customer Service

Mailing Address:
HMS National, Inc
1625 NW 136 AvenueSuite 210 1625 NW 136th Ave
Sunrise, Florida 33323
United States
Phone:
(800) 941-9000
All HMS Home Warranty Contacts

HMS Home Warranty Reviews

  1. 172 reviews
  2. 19 reviews
  3. 5 reviews
  4. 2 reviews
  5. 2 reviews
HMS Home Warranty reviews
1.0
Details
I have been with this company for 4 years. I rarely use the services and when I finally do for my range oven it has been useless. Normally when I buy any major appliance I get the store warranty this time I didn’t because I read it would be covered under my home...
View full review
2 comments
eRelations
#1584327

Dear Anonymous, I appreciate your feedback and I’m sorry to hear that your claim experience is not going as you expected. My team wants to help provide some relief in your home, and have your oven claim resolved.

Please email us at erelations@hmsnational.com with your Review # and full property address. Sincerely, Austin

View more comments
Review
#1384575 Review #1384575 is a subjective opinion of poster.
Product
Hms Home Warranty Warranty