Product: Hms Home Warranty Homeowners Policy Claim Clear all filters (32 of 32 reviews match)
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i put a claim back in august to have my cook top fixed and HMS sent a local contractor who came out the next day.First thing they asked when they got home was my $100 deductible. The look at the appliance and left and didn't hear from them in 3 weeks. I call HMS who in...
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erelationsHMS
erelationsHMS

Dear Anonymous,I appreciate your feedback and am sorry to hear that your claim experience was not what you expected. Thank you for taking the time to share your concerns we va...

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Hms Home Warranty Homeowners Policy Claim
I didn't like
  • Delay in repairs
  • Unprofessional
  • Turn time to process claim too slow
#1145893
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I purchased my policy in March 2018.When I purchased my policy I was informed that I would be able to use my service provider for any issues that I may have. A few months into the policy I called my AC guy because it was freezing up. He came out and found a leak in the...
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Hms Home Warranty Homeowners Policy Claim
#1139267
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We put in a claim on Oct.31st. for having NO WATER. We were given a name of a plumber to call. We called and was told that they were totally booked. So, we called HMS and told them what they said, and we were told that they would call and have us put on the schedule as...
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erelationsHMS
erelationsHMS

Dear Anonymous I agree, this level of service is unacceptable and I completely understand your frustration. I’d like to review your invoice for the repairs completed on your ...

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Hms Home Warranty Homeowners Policy Claim
#1131088
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HMS Home Warranty - Not satisfied

Being trying to get my furnace fix for over a week hms sent someone out they put new motor in two months later the motor is gone no heat for almost two weeks waited on phone for two hours then got cut off no return call been waiting 9 days for my furnace to be repaired
Product
Hms Home Warranty Homeowners Policy Claim
#1124729
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According to the HMS Customer Service center, an appliance should be diagnosed within 72 hours and repaired in 1-5 days.We put in a claim for a wall oven on 9/13/2017. The oven does not heat up; it's non-functional. Sears came out on 10/5/2017 to diagnose the issue....
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1.0
Product
Hms Home Warranty Homeowners Policy Claim
I didn't like
  • Failed to make diagnosis
  • Failed to make repair
#1114578
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I called HMS because my refrigerator stopped working completely.The light goes on, but it doesn't cool at all, so I have no way to refrigerate food. After about 35 minutes on hold, an HMS representative answered and connected me with a service provider. Unfortunately,...
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1.5
Product
Hms Home Warranty Homeowners Policy Claim
I liked
  • Noy much
#1112493
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We have had this warranty company for 2 years and have had nothing but great experience in them handling our claims and get the work completed.We had an emergency water problem that occurred on the weekend, and they made sure that a plumber was at our home to correct...
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erelationsHMS
erelationsHMS

Dear Anonymous,Thank you for sharing your experience. We help thousands of homeowners like yourself make home management easy. Thank you for your loyalty and your recommendati...

5.0
Product
Hms Home Warranty Homeowners Policy Claim
I liked
  • Prompt response to calls
#1106374
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My air conditioner failed.I submitted a claim on July 15, 2017. My home is in Arkansas. It is now August 30, 2017, and my air conditioner has not been repaired or replaced. I paid the service provider the $100.00 deductible. They are saying I should purchase another...
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1.0
Product
Hms Home Warranty Homeowners Policy Claim
I didn't like
  • Unit not being replaced or repaired promptly
#1094507
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Our air conditioning unit went out during the hottest part of summer during our first month in our new home.We were frustrated, but felt confident that we would be able to get things fixed quickly because we had a home warranty with HMS. I filed a claim online and...
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Anonymous
HMS Home Warrranty

Dear Anonymous, I am sorry to hear that your claim experience was not what you expected. The level of customer service you received is definitely not the kind of service we ai...

1.2
Product
Hms Home Warranty Homeowners Policy Claim
#1077849
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Day 11, Im still without AC.House temp. average at 85 degrees. All they could say is Im sorry. Rep. couldnt answer basic questions, basic questions need mgrs. help. Turnaround time for a return call from mgr. is 24-48hrs. No details in contract on how to choose a hotel...
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Anonymous
Anonymous

We had a garbage disposal claim & it was smooth sailing. We didn't get the brand that I wanted (Badger) but the power was more. Guy was at our house for about 2 hours.

Anonymous
HMS Home Warranty

Dear Anonymous, We apologize for the inconvenience, delays, and effort youve put forth. The type of service you received is most certainly not the kind of service we aim to pr...

1.5
Product
Hms Home Warranty Homeowners Policy Claim
I liked
  • Hotel option
#1073095
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