Product: Hms Home Warranty Homeowners Policy Claim Clear all filters (20 of 20 reviews match)
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Last November, it took 3 weeks to fix a SIMPLE plumbing problem.Now, in the heat of summer, my ac is out. The company that was authorized came out, diagnosed multiple leaks, grabbed the copay and proceeded to tell me that they have to order parts (what was in the...
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erelationsHMS
erelationsHMS

We are very sorry to hear about this experience and would like to help. If you found someone who will be able to get your AC fixed immediately, please send us an email at ere...

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Hms Home Warranty Homeowners Policy Claim
#1068266
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This company is ridiculous.I filed 1 claim for a dishwasher, they provided me with a serviced provider that never called me back, after 4 days I called HMS again and they sent me to Sears, this was completed finally and over all 8/10. Now my AC stopped working on...
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Anonymous
Home Warranty Reviews

Dear Anonymous - I understand your frustration, and am sorry that the outcome of your claim changed and was not what you expected. It is not a typical experience and we would ...

1.1
Product
Hms Home Warranty Homeowners Policy Claim
I didn't like
  • Non caring for customer
  • Ordering of parts
  • Turn time to process claim too slow
#1063851
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I filed a claim because my A/C wasn't cooling right.The tech tells me it's because the piston and condenser have been damaged, because there is a mix of R-22 and R410a coolant. And, of course, HMS denies the claim. Reason: mixed coolant caused damage to mechanical...
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Anonymous
HMS Home Warranty

Dear Anonymous - I’m sorry to hear that the outcome of your claim was not what you expected. We would like to investigate to verify that you received every benefit your warra...

Product
Hms Home Warranty Homeowners Policy Claim
#1063717
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We received a one year home warranty from HSM as part of the home purchase.Well within the warranty period an air conditioner compressor failed. The temperature at the time (AZ in June) was around 114. We contacted an emergency AC repair who gave us a written quote and...
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Anonymous
HMS Home Warranty

Dear Anonymous, We understand that emergencies happen. While your HMS warranty does not cover repairs that were not authorized by us. I want take another look at your invoice ...

1.0
Product
Hms Home Warranty Homeowners Policy Claim
I didn't like
  • Total waste of money
#1058284
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Bought a home with a HMS Warranty.Refrigerator and ice maker worked the day we moved in, within a week of moving in the ice maker stopped working, but since we can't prove it was in working condition when we bought the house they will not cover to replace the...
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Hms Home Warranty Homeowners Policy Claim
#1057561
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This home warranty is a scam disguised as peace of mind.Our dishwasher claim required no less than 30 phones calls each lasting more than 40 minutes and we had seven service visits total . Each time they require you to be home from 8AM to 5PM. Think about the loss of...
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1.1
Product
Hms Home Warranty Homeowners Policy Claim
I didn't like
  • Repair not complete
  • Worthless warranty coverage
  • Service
#1056287
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HMS Home Warranty is a scam. I made 2 claims a month ago and nothing has been fixed or replaced or resolved, despite me staying home 3 times for service providers and making multiple phone calls. As of today they kept me on the phone for 26 minutes and they still are...
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1.8
Product
Hms Home Warranty Homeowners Policy Claim
I didn't like
  • Time wasted runaround
#1054850
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I started an online claim to report that my A/C condenser was not functioning.The claim was created immediately by the automated system. I was contacted by an HVAC contractor who came out promptly to diagnose the issue. The verdict: A/C Condenser is shot and needs to...
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Anonymous
Anonymous

I'm experiencing the same treatment and run around from them. Been without a/c for weeks! What an awful company and waste of money.

Product
Hms Home Warranty Homeowners Policy Claim
#858523
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