Manufacturer: Hms Home Warranty Category: Claims Clear all filters (15 of 15 reviews match)
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My air conditioner failed.I submitted a claim on July 15, 2017. My home is in Arkansas. It is now August 30, 2017, and my air conditioner has not been repaired or replaced. I paid the service provider the $100.00 deductible. They are saying I should purchase another...
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1.0
Product
Hms Home Warranty Homeowners Policy Claim
I didn't like
  • Unit not being replaced or repaired promptly
#1094507
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Our air conditioning unit went out during the hottest part of summer during our first month in our new home.We were frustrated, but felt confident that we would be able to get things fixed quickly because we had a home warranty with HMS. I filed a claim online and...
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Anonymous
HMS Home Warrranty

Dear Anonymous, I am sorry to hear that your claim experience was not what you expected. The level of customer service you received is definitely not the kind of service we ai...

1.2
Product
Hms Home Warranty Homeowners Policy Claim
#1077849
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Day 11, Im still without AC.House temp. average at 85 degrees. All they could say is Im sorry. Rep. couldnt answer basic questions, basic questions need mgrs. help. Turnaround time for a return call from mgr. is 24-48hrs. No details in contract on how to choose a hotel...
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Anonymous
Anonymous

We had a garbage disposal claim & it was smooth sailing. We didn't get the brand that I wanted (Badger) but the power was more. Guy was at our house for about 2 hours.

Anonymous
HMS Home Warranty

Dear Anonymous, We apologize for the inconvenience, delays, and effort youve put forth. The type of service you received is most certainly not the kind of service we aim to pr...

1.5
Product
Hms Home Warranty Homeowners Policy Claim
I liked
  • Hotel option
#1073095
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HMS Home Warranty - Worst company ever!!!!!!

#1049411
1.0
Details
This company is the biggest ripoff!!!!! Do not buy services from them !!!!!! They don't fix anything but still charge you for coming out!! We have been fighting with them for more moths to replace our air conditioning unit ... but we just get the runaround. I'm disgusted with this company !!!!!!
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Called July 1 when AC stopped working and placed claim.Service provider came July 2 at 10am and put in request for repair parts. I spoke to HMS rep Sunday, Monday, Wednesday, Friday and Saturday. I was assured the part was on order and it would take 3-5 days but they...
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Anonymous
HMS Home Warranty

Dear Patrice, Eleven days without AC is unacceptable and Im sorry we have let you down. I understand your frustration and want to help resolve this quickly. Email me at erelat...

1.0
Product
Hms Home Warranty Homeowners Policy Claim
#1073061
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HMS Home Warranty - Too many excuses
Ac unit wasn't running well.HMS sent repair company 90 minutes away. Nothing was done as authorizations were needed. After a few days of not hearing anything, I called HMS. I was told that because the unit was 23 years old, they had authorized replacement of the unit,...
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Anonymous
HMS Home Warranty

Dear Anonymous, We are sorry to hear your claim experience was not what you expected. This does not sound right and wed like to take another look at your claim. Please email u...

1.1
Product
Hms Home Warranty Homeowners Policy Claim
#1072202
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I have had an ongoing issue since June 2014 with my AC/Heat and have spoken with multiple Supervisors and to date there has been no resolution and on this last contact this past month I was told a authorizations team member would contact me which totally was not true.I...
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1.4
Product
Hms Home Warranty Homeowners Policy Claim
#1068301
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Last November, it took 3 weeks to fix a SIMPLE plumbing problem.Now, in the heat of summer, my ac is out. The company that was authorized came out, diagnosed multiple leaks, grabbed the copay and proceeded to tell me that they have to order parts (what was in the...
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erelationsHMS
erelationsHMS

We are very sorry to hear about this experience and would like to help. If you found someone who will be able to get your AC fixed immediately, please send us an email at ere...

Product
Hms Home Warranty Homeowners Policy Claim
#1068266
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This company is ridiculous.I filed 1 claim for a dishwasher, they provided me with a serviced provider that never called me back, after 4 days I called HMS again and they sent me to Sears, this was completed finally and over all 8/10. Now my AC stopped working on...
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Anonymous
Home Warranty Reviews

Dear Anonymous - I understand your frustration, and am sorry that the outcome of your claim changed and was not what you expected. It is not a typical experience and we would ...

1.1
Product
Hms Home Warranty Homeowners Policy Claim
I didn't like
  • Ordering of parts
  • Turn time to process claim too slow
  • Non caring for customer
#1063851
Reply to reviews
I filed a claim because my A/C wasn't cooling right.The tech tells me it's because the piston and condenser have been damaged, because there is a mix of R-22 and R410a coolant. And, of course, HMS denies the claim. Reason: mixed coolant caused damage to mechanical...
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Anonymous
HMS Home Warranty

Dear Anonymous - I’m sorry to hear that the outcome of your claim was not what you expected. We would like to investigate to verify that you received every benefit your warra...

Product
Hms Home Warranty Homeowners Policy Claim
#1063717
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We received a one year home warranty from HSM as part of the home purchase.Well within the warranty period an air conditioner compressor failed. The temperature at the time (AZ in June) was around 114. We contacted an emergency AC repair who gave us a written quote and...
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Anonymous
HMS Home Warranty

Dear Anonymous, We understand that emergencies happen. While your HMS warranty does not cover repairs that were not authorized by us. I want take another look at your invoice ...

1.0
Product
Hms Home Warranty Homeowners Policy Claim
I didn't like
  • Total waste of money
#1058284
Reply to reviews