Product: Hms Home Warranty Homeowners Policy Claim Clear all filters (46 of 46 reviews match)
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1.0
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HMS Home Warranty - Worst Warranty and Customer Service - RUN!!!!!!
My problem is STILL NOT RESOLVED! Do not get HMS Home Warranty Services. It’s a waste of your time. I could have contacted another company by now and had this fixed for less money, less stress, and less hassle. Don’t forget that you pay a deductible for each company...
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Review
#1596931 Review #1596931 is a subjective opinion of poster.
Service
Hms Home Warranty Homeowners Policy Claim
Reason of review
Poor customer service
1.0
Details

Update by user May 12

After 18 days with no heat, HMS finally replaced my furnace. And without the 2nd opinion they claimed they needed.

HMS was just a bundle of misinformation, lies and runarounds.

Had it not been for Christina i probably would still be without heat. I would think that...

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Review
#1512785 Review #1512785 is a subjective opinion of poster.
Service
Hms Home Warranty Homeowners Policy Claim
Cons
  • Customer service and process
  • Lack of response to calls
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
2.9
Details

Update by user Mar 25

never got a call back . Contacted other warranty companies who stated that they would have authorized a repair before the system failed completely.

They use COMMON SENSE not something HMS seems to have a lot of.

Won't be renewing my warranty with them. I have found...

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2 comments
eRelations
#1650679

Dear Anonymous, I agree, this level of service is unacceptable and completely understand your frustration. Should you need further assistance, please email me at erelations@hmsnational.com with your claim number or full property address and I will have a member of our team investigate and follow up with you directly. Sincerely, Austin

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Review
#1478944 Review #1478944 is a subjective opinion of poster.
Service
Hms Home Warranty Homeowners Policy Claim
Reason of review
Poor customer service
1.1
Details
Seriously, if anyone offers this as a part of your mortgage contract, DO NOT WORK WITH THEM! Ask for a different company. They lie about their coverage, you're better off just going through your local gas or electric company for their coverage plans. i am absolutely...
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1 comment
eRelations
#1569439

Dear JubilantAkbash269, It is clear that your experience was less than you expected, and we did not meet your expectations. We appreciate you taking the time to share your concerns and value your opinion.

We will provide your feedback within our company in an effort to improve future customer experiences. Sincerely, Austin

Review
#1364089 Review #1364089 is a subjective opinion of poster.
Service
Hms Home Warranty Homeowners Policy Claim
Pros
  • 1 customer service rep that i spoke to
Reason of review
Warranty issue
Loss
$200
Preferred solution
Full refund
1.6
Details
1. Ice maker is taking a month to repair & not using new part! 2. Upstairs AC quit. It took over a week just to get unit looked at. I could tell from the way they talked they wanted to put in a whole new unit. Had not heard from them or HMS for a week. Called & they...
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1 comment
eRelations
#1557124

Dear Anonymous, I regret to hear of your experience. We aim for easy and convenient service, but seems we may have dropped the ball on your claim.

Should you wish or need any further assistance, please email us directly at erelations@HMSNational.com. Sincerely, Austin

Review
#1350897 Review #1350897 is a subjective opinion of poster.
Service
Hms Home Warranty Homeowners Policy Claim
Cons
  • Business they contacted was awful
Tags
  • 4 Week And Still Not Fixed
1.2
Details
My refrigerator stopped working in June2018. It was last serviced August 16, 2018. It is now September 5, 2018 and it does not work. When I talk to customer service they say that the report from the service call. When asked who can recommend replacement, I was told...
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1 comment
eRelations
#1557113

Dear Anonymous, We appreciate you taking the time to share your concerns and value your opinion. As with all warranties, coverage is detailed in the Agreement and we need a confirmed diagnosis to make a claim decision.

Please email us at erelations@HMSNational.com with your full property address so my team and I can provide an expedited resolution. Sincerely, Austin

Review
#1347607 Review #1347607 is a subjective opinion of poster.
Service
Hms Home Warranty Homeowners Policy Claim
Cons
  • Number of failed service callsand not replaced
Reason of review
Inainability to fix and failure to replace
Loss
$300
Preferred solution
Replace the refrigerator
Tags
  • 3 Weeks For Service Call
  • Refrigerator Not Replaced
  • Told To Use A Cooler
My air conditioner and evaporator coils all needed to be replaced. It took a week and multiple phone calls after the contractor (DSE Mechanical) came out and reported what was needed before HMS took any action. It has been 90 degrees out and I've been without A/C for...
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1 comment
erelationsHMS
#1500873

Dear Anonymous,I'm sorry that this has been your experience. I apologize for the inconvenience and the delays.

I would like to address your concerns and investigate this situation.

Please email us at erelations@HMSNational.com. - Angela

Review
#1273210 Review #1273210 is a subjective opinion of poster.
Service
Hms Home Warranty Homeowners Policy Claim
Reason of review
Order processing issue
1.0
Details
I contacted and set up an appointment for them to come and repair my wash machine. They were using a Dr. Oz who when I contacted them told me he did not work with HMS due to their incompetence. They then put me on hold for 20 minutes and could not find my account. They...
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1 comment
erelationsHMS
#1482845

Dear Anonymous,I am truly sorry to hear of your claim experience and want to apologize for the inconvenience. I appreciate you bringing this to our attention.

I would like to address your concerns and investigate this situation. Please send us your full property address and contract information to erelations@HMSNational.com and my team will give you a call.Sincerely, Austin

Review
#1256527 Review #1256527 is a subjective opinion of poster.
Service
Hms Home Warranty Homeowners Policy Claim
Reason of review
Work Experience or Job Application
Loss
$1000
Preferred solution
Full refund
1.0
Details
Got home warranty when purchased home, A/C went out 5-1-18, filed claim online, received email service provider would contact me within 48hrs with appt. Service provider would not answer phone or return call so I called HMS they rescheduled with another company for the...
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Review
#1255096 Review #1255096 is a subjective opinion of poster.
Service
Hms Home Warranty Homeowners Policy Claim
Reason of review
Warranty issue

Contact HMS Home Warranty Customer Service

Mailing Address:
HMS National, Inc
1625 NW 136 AvenueSuite 210 1625 NW 136th Ave
Sunrise, Florida 33323
United States
Phone:
(800) 941-9000
All HMS Home Warranty Contacts

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HMS Home Warranty reviews
Here is my experience with HMS "America's Leading Warranty for Home Appliances and Systems", so they claim. I contacted HMS on March 14, 2018 that my dryer wasn't working. A repairman was sent out on 3/16. Had to pay him $100 to diagnose the problem. Was told that a...
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Review
#1221368 Review #1221368 is a subjective opinion of poster.
Service
Hms Home Warranty Homeowners Policy Claim
Reason of review
Poor customer service