Product: Hms Home Warranty Homeowners Policy Claim Clear all filters (26 of 26 reviews match)
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Your phone service was horrible.Also, you have some HVAC service companies that are not truthful and should not be part of your Net. Legacy Home Comfort installed a replacement heat pump and thermostat but had to come back 4 times to fix Freon leaks and properly...
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3.5
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Hms Home Warranty Homeowners Policy Claim
#1174408
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HMS Home Warranty - Worst company on market.

Filed a claim for heat not working in november its now january. The unit is still not fixed they just want to tell you its denied or keep sending techs out at 100 dollars a pop.
1.0
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Hms Home Warranty Homeowners Policy Claim
#1170802
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Claim # scckck9hz2-2 or -1 contract 22227621 I have been trying to find the status of this claim and all I have gotten is the royal run around.Your new system sucks. HMS has the right phone number with the wrong customer name and address, still cant get them to resolve...
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Anonymous
Linda

I plan to seek legal action. No heat for almost two weeks. They only want to pay $1000 to replace a furnace.

Anonymous
Anonymous

Have you heard anything back regarding this matter with an attorney? I myself am thinking of doing the same exact thing.

Product
Hms Home Warranty Homeowners Policy Claim
I liked
  • Past 15 years in the past
I didn't like
  • Repair not complete
  • Patronizing crooks
  • Horrible new system
#1162879
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HMS Home Warranty - No heat for over a month

Placed a claim December 2, 2017 and still without heat 1/2/2028 and still saying it will be another week in 19 degree weather and possible snow.
1.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
Product
Hms Home Warranty Homeowners Policy Claim
#1160721
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i put a claim back in august to have my cook top fixed and HMS sent a local contractor who came out the next day.First thing they asked when they got home was my $100 deductible. The look at the appliance and left and didn't hear from them in 3 weeks. I call HMS who in...
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erelationsHMS
erelationsHMS

Dear Anonymous,I appreciate your feedback and am sorry to hear that your claim experience was not what you expected. Thank you for taking the time to share your concerns we va...

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Hms Home Warranty Homeowners Policy Claim
I didn't like
  • Wasted time
  • Turn time to process claim too slow
  • Unprofessional
#1145893
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I purchased my policy in March 2018.When I purchased my policy I was informed that I would be able to use my service provider for any issues that I may have. A few months into the policy I called my AC guy because it was freezing up. He came out and found a leak in the...
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Hms Home Warranty Homeowners Policy Claim
#1139267
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We put in a claim on Oct.31st. for having NO WATER. We were given a name of a plumber to call. We called and was told that they were totally booked. So, we called HMS and told them what they said, and we were told that they would call and have us put on the schedule as...
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erelationsHMS
erelationsHMS

Dear Anonymous I agree, this level of service is unacceptable and I completely understand your frustration. I’d like to review your invoice for the repairs completed on your ...

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Hms Home Warranty Homeowners Policy Claim
#1131088
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HMS Home Warranty - Not satisfied

Being trying to get my furnace fix for over a week hms sent someone out they put new motor in two months later the motor is gone no heat for almost two weeks waited on phone for two hours then got cut off no return call been waiting 9 days for my furnace to be repaired
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Hms Home Warranty Homeowners Policy Claim
#1124729
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According to the HMS Customer Service center, an appliance should be diagnosed within 72 hours and repaired in 1-5 days.We put in a claim for a wall oven on 9/13/2017. The oven does not heat up; it's non-functional. Sears came out on 10/5/2017 to diagnose the issue....
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1.0
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Hms Home Warranty Homeowners Policy Claim
I didn't like
  • Failed to make diagnosis
  • Failed to make repair
#1114578
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I called HMS because my refrigerator stopped working completely.The light goes on, but it doesn't cool at all, so I have no way to refrigerate food. After about 35 minutes on hold, an HMS representative answered and connected me with a service provider. Unfortunately,...
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1.5
Product
Hms Home Warranty Homeowners Policy Claim
I liked
  • Noy much
#1112493
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