Product: Hms Home Warranty Homeowners Policy Claim Clear all filters (20 of 20 reviews match)
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We put in a claim on Oct.31st. for having NO WATER. We were given a name of a plumber to call. We called and was told that they were totally booked. So, we called HMS and told them what they said, and we were told that they would call and have us put on the schedule as...
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erelationsHMS
erelationsHMS

Dear Anonymous I agree, this level of service is unacceptable and I completely understand your frustration. I’d like to review your invoice for the repairs completed on your ...

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Hms Home Warranty Homeowners Policy Claim
#1131088
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According to the HMS Customer Service center, an appliance should be diagnosed within 72 hours and repaired in 1-5 days.We put in a claim for a wall oven on 9/13/2017. The oven does not heat up; it's non-functional. Sears came out on 10/5/2017 to diagnose the issue....
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1.0
Product
Hms Home Warranty Homeowners Policy Claim
I didn't like
  • Failed to make repair
  • Failed to make diagnosis
#1114578
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I called HMS because my refrigerator stopped working completely.The light goes on, but it doesn't cool at all, so I have no way to refrigerate food. After about 35 minutes on hold, an HMS representative answered and connected me with a service provider. Unfortunately,...
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1.5
Product
Hms Home Warranty Homeowners Policy Claim
I liked
  • Noy much
#1112493
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HMS Home Warranty - Not satisfied

#1124729
Being trying to get my furnace fix for over a week hms sent someone out they put new motor in two months later the motor is gone no heat for almost two weeks waited on phone for two hours then got cut off no return call been waiting 9 days for my furnace to be repaired
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HMS Home Warranty - Worst company ever!!!!!!

#1049411
1.0
Details
This company is the biggest ripoff!!!!! Do not buy services from them !!!!!! They don't fix anything but still charge you for coming out!! We have been fighting with them for more moths to replace our air conditioning unit ... but we just get the runaround. I'm disgusted with this company !!!!!!
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We have had this warranty company for 2 years and have had nothing but great experience in them handling our claims and get the work completed.We had an emergency water problem that occurred on the weekend, and they made sure that a plumber was at our home to correct...
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erelationsHMS
erelationsHMS

Dear Anonymous,Thank you for sharing your experience. We help thousands of homeowners like yourself make home management easy. Thank you for your loyalty and your recommendati...

5.0
Product
Hms Home Warranty Homeowners Policy Claim
I liked
  • Prompt response to calls
#1106374
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My air conditioner failed.I submitted a claim on July 15, 2017. My home is in Arkansas. It is now August 30, 2017, and my air conditioner has not been repaired or replaced. I paid the service provider the $100.00 deductible. They are saying I should purchase another...
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1.0
Product
Hms Home Warranty Homeowners Policy Claim
I didn't like
  • Unit not being replaced or repaired promptly
#1094507
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Our air conditioning unit went out during the hottest part of summer during our first month in our new home.We were frustrated, but felt confident that we would be able to get things fixed quickly because we had a home warranty with HMS. I filed a claim online and...
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Anonymous
HMS Home Warrranty

Dear Anonymous, I am sorry to hear that your claim experience was not what you expected. The level of customer service you received is definitely not the kind of service we ai...

1.2
Product
Hms Home Warranty Homeowners Policy Claim
#1077849
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Day 11, Im still without AC.House temp. average at 85 degrees. All they could say is Im sorry. Rep. couldnt answer basic questions, basic questions need mgrs. help. Turnaround time for a return call from mgr. is 24-48hrs. No details in contract on how to choose a hotel...
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Anonymous
Anonymous

We had a garbage disposal claim & it was smooth sailing. We didn't get the brand that I wanted (Badger) but the power was more. Guy was at our house for about 2 hours.

Anonymous
HMS Home Warranty

Dear Anonymous, We apologize for the inconvenience, delays, and effort youve put forth. The type of service you received is most certainly not the kind of service we aim to pr...

1.5
Product
Hms Home Warranty Homeowners Policy Claim
I liked
  • Hotel option
#1073095
Reply to reviews
Called July 1 when AC stopped working and placed claim.Service provider came July 2 at 10am and put in request for repair parts. I spoke to HMS rep Sunday, Monday, Wednesday, Friday and Saturday. I was assured the part was on order and it would take 3-5 days but they...
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Anonymous
HMS Home Warranty

Dear Patrice, Eleven days without AC is unacceptable and Im sorry we have let you down. I understand your frustration and want to help resolve this quickly. Email me at erelat...

1.0
Product
Hms Home Warranty Homeowners Policy Claim
#1073061
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HMS Home Warranty - Too many excuses
Ac unit wasn't running well.HMS sent repair company 90 minutes away. Nothing was done as authorizations were needed. After a few days of not hearing anything, I called HMS. I was told that because the unit was 23 years old, they had authorized replacement of the unit,...
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Anonymous
HMS Home Warranty

Dear Anonymous, We are sorry to hear your claim experience was not what you expected. This does not sound right and wed like to take another look at your claim. Please email u...

1.1
Product
Hms Home Warranty Homeowners Policy Claim
#1072202
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I have had an ongoing issue since June 2014 with my AC/Heat and have spoken with multiple Supervisors and to date there has been no resolution and on this last contact this past month I was told a authorizations team member would contact me which totally was not true.I...
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1.4
Product
Hms Home Warranty Homeowners Policy Claim
#1068301
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