Product: Hms Home Warranty Homeowners Policy Claim Clear all filters (32 of 32 reviews match)
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My air conditioner and evaporator coils all needed to be replaced. It took a week and multiple phone calls after the contractor (DSE Mechanical) came out and reported what was needed before HMS took any action. It has been 90 degrees out and I've been without A/C for...
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erelationsHMS
erelationsHMS

Dear Anonymous,I'm sorry that this has been your experience. I apologize for the inconvenience and the delays. I would like to address your concerns and investigate this situa...

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Hms Home Warranty Homeowners Policy Claim
#1273210
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Here is my experience with HMS "America's Leading Warranty for Home Appliances and Systems", so they claim. I contacted HMS on March 14, 2018 that my dryer wasn't working. A repairman was sent out on 3/16. Had to pay him $100 to diagnose the problem. Was told that a...
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Hms Home Warranty Homeowners Policy Claim
#1221368
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BY FAR THE WORST HOME WARRANTY COMPANY EVER! We bought our house in May and my realtor recommended HMS home warranty! Up until recently I had ever intent on renewing with them, but that was before having to make a claim. About two months ago our washing machine, stove,...
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erelationsHMS
erelationsHMS

I sincerely apologize to hear this has been your experience. We aim for a quick and efficient claim experience, and it is very clear we missed our objective. We'd like to ensu...

1.0
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Hms Home Warranty Homeowners Policy Claim
#1212936
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8/17 - HMS vendor (Service Pro) installed new heat / ac unit. 11/17- Turned on heat on new unit for 1st time. Didn't work. Filed claim w/HMS to fix under their one-year warranty. Service Pro, Delaware wouldn't return my call and HMS call. Hired new AC company. 11/17 -...
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Anonymous
Susan Gayle

HMS called me yesterday and said that my heat pump will be shipped. That's what they said in January so I'll believe it when I see it.

erelationsHMS
erelationsHMS

We are very sorry to hear that this was your experience and would like to help. This is not the level of service we strive to provide our customers. Please send us an email at...

1.3
Product
Hms Home Warranty Homeowners Policy Claim
I liked
  • Concept
I didn't like
  • Hms not replacing my heat pump after 4 months
#1208558
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I bought a new home in December.I was told HMS would send a packet. Around Jan 3, I got a call from them and told them I had no packet. They said use the website if I needed service and they would send a packet. About a week later, with temps hovering at zero, I...
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erelationsHMS
erelationsHMS

I can tell this experience has been extremely frustrating and want to help. I appreciate your feedback and am sorry to hear that your claim experience was not what you expecte...

Anonymous
William

You didn't lose $7300.You gained a brand new system for your "new" house.It would have come to this anyways ; probably sooner than later.The loss totals : $500 from the crummy...

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Hms Home Warranty Homeowners Policy Claim
#1192656
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I called the morning I woke up without a working furnace.Since then, about a dozen calls plus several emails to customer service. Half those ended with customer service promising to have someone from another department call me back. Emails promise that right up front....
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1.1
Product
Hms Home Warranty Homeowners Policy Claim
I didn't like
  • Service
#1184378
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Your phone service was horrible.Also, you have some HVAC service companies that are not truthful and should not be part of your Net. Legacy Home Comfort installed a replacement heat pump and thermostat but had to come back 4 times to fix Freon leaks and properly...
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3.5
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Hms Home Warranty Homeowners Policy Claim
#1174408
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HMS Home Warranty - Worst company on market.

Filed a claim for heat not working in november its now january. The unit is still not fixed they just want to tell you its denied or keep sending techs out at 100 dollars a pop.
1.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Hms Home Warranty Homeowners Policy Claim
#1170802
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Claim # scckck9hz2-2 or -1 contract 22227621 I have been trying to find the status of this claim and all I have gotten is the royal run around.Your new system sucks. HMS has the right phone number with the wrong customer name and address, still cant get them to resolve...
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Anonymous
Linda

I plan to seek legal action. No heat for almost two weeks. They only want to pay $1000 to replace a furnace.

Anonymous
Anonymous

Have you heard anything back regarding this matter with an attorney? I myself am thinking of doing the same exact thing.

Product
Hms Home Warranty Homeowners Policy Claim
I liked
  • Past 15 years in the past
I didn't like
  • Repair not complete
  • Horrible new system
  • Patronizing crooks
#1162879
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HMS Home Warranty - No heat for over a month

Placed a claim December 2, 2017 and still without heat 1/2/2028 and still saying it will be another week in 19 degree weather and possible snow.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
Product
Hms Home Warranty Homeowners Policy Claim
#1160721
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