Product: Hms Home Warranty Claim Clear all filters (58 of 58 reviews match)
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HMS Home Warranty in Gainesville, Virginia - Dishwasher claim

I need someone to contact me from HMS
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Review
#1618898 Review #1618898 is a subjective opinion of poster.
Service
Hms Home Warranty Claim
Reason of review
Moonstar Appliances reviews say stay away
Preferred solution
Let the company propose a solution
1.2
Details
Frist off! I'M PISSED.... fridge went out Apr.11. Service didn't come until Apr.15 2019. Bad condenser fan, part has to be ordered. " We will call you when the parts come"....week goes by...no call...So I Call.." parts sill not in, we will let you when the parts come...
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Review
#1531871 Review #1531871 is a subjective opinion of poster.
Service
Hms Home Warranty Claim
Cons
  • Total experience was a nightmare
Reason of review
Poor customer service
Loss
$325
Preferred solution
Let the company propose a solution
1.0
Details
I have taken 3 days off work to wait for a HMS Home Warranty service provider that never showed up. I've spent a week attempting to resolve the issue on the phone but can never reach an individual authorized to make a decision. I have been promised a call from...
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2 comments
eRelations
#1591487

Dear BubblyMammoth, I regret to hear of this experience. I assure you that we aim for an excellent claim process and efficient service.

Records indicate that you have since spoken with a member of our Leadership team, Mary, and she is currently handling your escalation. Sincerely, Austin

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Review
#1388296 Review #1388296 is a subjective opinion of poster.
Service
Hms Home Warranty Claim
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let me hire a reputable service provider to complete the project on time.
1.0
Details
Submitted a claim for A/C work, based upon being told by their after hours person, on a Saturday, with outside temp of 108, "to go ahead and use my local company, as they were unable to provide a repair company until possibly Monday, probably Tuesday of following...
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3 comments
eRelations
#1591482

Dear Anonymous, I appreciate your feedback and am sorry to hear that your claim experience was not what you expected. As with all warranties, coverage is detailed in the Agreement and we must have prior approval and authorization before any repair/replacement is completed on your unit.

I regret to hear that you feel the policy has not benefited you and your family. Regretfully, Austin

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Review
#1386996 Review #1386996 is a subjective opinion of poster.
Service
Hms Home Warranty Claim
Cons
  • Disliked extremely -- bogus warranty outfit
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Let the company propose a solution
Tags
  • Bad Investment
1.1
Details
I am beyond frustrated with this company. I had submitted a claim about month ago and the end result was it being denied. The first service tech that they sent out assessed the issue and submitted their paperwork. After we paid the deductible, HMS deemed them unable to...
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1 comment
eRelations
#1577859

Dear Anonymous, It is clear that your experience was less than you expected, and we did not meet your expectations. We appreciate you taking the time to share your concerns and value your opinion.

We will provide your feedback within our company in an effort to improve future customer experiences. Sincerely, Austin

Review
#1374820 Review #1374820 is a subjective opinion of poster.
Service
Hms Home Warranty Claim
Cons
  • Poor service
  • Can only speak to customer service
Sears Home Warranty sent a rep out to look at my range 3 weeks ago and determined that it would have to be replaced. Since then, I've been waiting for a call back with next steps. A HMS Warranty rep by the name of Georgia has left me two v/m's, but when I attempt to...
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2 comments
eRelations
#1569408

Dear Anonymous, I regret to hear of this experience. HMS Home Warranty also monitors the Sears Home Warranty portion of Sears.

Please email erelations@hmsnational.com with your claim number or full property address and I will have a member of our team investigate and follow up with you directly. Sincerely, Austin

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Review
#1354761 Review #1354761 is a subjective opinion of poster.
Service
Hms Home Warranty Claim
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered
1.4
Details
We paid for the Kitchenaid/Whirlpool professional technicians to troubleshoot and look at the issue, they were very clear that it was inoperable. HMS sent their own tech to review the equipment and after organizing everything on our own for 2 wks, the tech said they...
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3 comments
Anonymous
#1567697

The horrible thing about HMS reply here, is that they don't care and they DON'T want to help. They put replies on here to make them look like they are making an effort to make it right when in reality you're going to just get the same run around with no satisfying results or outcome!

By the looks of these reviews I think it is just time for me to contact my local news channel to bring awareness to this company and their scams! This is obviously a shady business and there needs to be consequences!

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Review
#1342731 Review #1342731 is a subjective opinion of poster.
Service
Hms Home Warranty Claim
1.2
Details
We've had 3 claims in almost 3 years. The companies they send out are sketchy at best. They look like they may rob you. The first job was an electric issue. The guy they sent had several people with him they looked like gangsters, missing teeth, baggt pants, smoming...
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1 comment
Anonymous
#1535484

We take our network of service providers seriously, and appreciate the feedback you have provided. We will be glad to review your claim to ensure you are receiving the full benefit of your warranty agreement.

Please email us at erelations@hmsnational.com with your full property address or claim number, and a member of our team will follow up with you personally. Sincerely, Angela

Review
#1322077 Review #1322077 is a subjective opinion of poster.
Service
Hms Home Warranty Claim
1.0
Details
I BEEN WAITING 4 WEEKS FOR MY AIR CONDITIONER TO BE FIXED. ALL I GET IS THE RUN AROUND AND LIED TO BY YOUR COMPANY. YOU PEOPLE AT CROOKS. I HAVEN'T READ A POSITIVE REVIEW ON YOUR COMPANY ANY WHERE. EVERYONE HAD BEEN TREADED THE SAME WAY I HAVE. IT'S 102 DEGREES TODAY,...
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1 comment
erelationsHMS
#1519736

Dear Anonymous, I can tell this experience has been extremely frustrating and want to help. If you still need assistance we will get a member of our team to review your claim and see what we can do to get this resolved.

Please email us at erelations@hmsnational.com with your property address or claim number and we will investigate and follow up with you directly. Sincerely, Austin

Review
#1303832 Review #1303832 is a subjective opinion of poster.
Service
Hms Home Warranty Claim
Reason of review
Order processing issue
Loss
$3500
Preferred solution
Deliver product or service ordered
Tags
  • Too Long To Fix
  • 4 Week And Still Not Fixed

Contact HMS Home Warranty Customer Service

Mailing Address:
HMS National, Inc
1625 NW 136 AvenueSuite 210 1625 NW 136th Ave
Sunrise, Florida 33323
United States
Phone:
(800) 941-9000
All HMS Home Warranty Contacts

HMS Home Warranty Reviews

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HMS Home Warranty reviews

Update by user Jul 06, 2018

Ooops... The date is July 6, 2018 not July 9, 2018.

Original review posted by user Jul 06, 2018

Filed a claim on May 29,2018 Still NO AC and service provider will not return our calls. HMS says the only thing they can do is send e-mails to the service provider to call us I have now talked to seven different...
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1 comment
erelationsHMS
#1517665

Dear Anonymous, I appreciate this feedback and am sorry to hear of this experience. We want to help provide you with a resolution for you and your family.

If you would like to address your concerns further please email us at erelations@hmsnational.com with your best contact number and time to reach you and a member of my team will follow up with you. Sincerely, Austin

Review
#1297314 Review #1297314 is a subjective opinion of poster.
Service
Hms Home Warranty Claim
Reason of review
Not as described/ advertised