Manufacturer: Hms Home Warranty Category: Warranty Clear all filters (9 of 9 reviews match)
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We bought the home two weeks ago and the seller had purchased HMS warranty.Our A/C went out yesterday. It is 98 degrees !! They are giving us the run around, the waiting game and at this point still hasn't approved the replacement. Said it could take days. ... SO lets...
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Anonymous
Anonymous

Dear Anonymous, I’m sorry to hear about the delays and inconvenience you have experienced with this claim. This is not the level of service we aim to provider. We would like ...

Anonymous
Smitty

I don't know anybody (self included) who ever purchased a "home warranty" and doesn't have at least one horror story.I'm really sorry yours had to be A/C in a hot place. I'd ...

Product
Hms Home Warranty Air Conditioner Warranty
#1060395
Reply to reviews
Blower motor went out on our AC unit on August 20th.Filed a claim that day and the service technician arrived on Aug. 24th. He quickly identified the problem and said he would file the claim for a replacement motor with HMS the next day--he said it usually takes a...
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1.0
Product
Hms Home Warranty Air Conditioner Warranty
#918666
Reply to reviews
I am staying at my family members house until this is fixed. I WILL NOT RECOMMEND HMS TO ANYONE. My AC has yet to be fixed and I cant live in the home I am paying for until they fix this. HMS home warranty company service and warranties are a f!#$in joke. Cant be...
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1.1
Product
Hms Home Warranty Air Conditioner Warranty
I didn't like
  • Wasted time
  • Poor communication
#909248
Reply to reviews
After calling 12 of the HVAC contractors they suggested, which none of them would work on a condo, they gave me permission to use a company of my choice.When they came out they told me the compressor needed to be replaced at $4500, HMS would only cover $560 because the...
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Anonymous
Anonymous

I agree I am in the same boat I am going to have another company come out. I am going to switch to homeshield home warranty.

Anonymous
Anonymous

Dear Homeowner, I apologize for the inconvenience and delays. Your experience sounds unusual and does not represent the level of service we aim to provide. We’d like to invest...

1.0
Product
Hms Home Warranty Air Conditioner Warranty
#904802
Reply to reviews
I submitted a claim to HMS on Tuesday because our central air unit stopped working.We found out the unit needs a new compressor and that it needed to be ordered and approved through their part ordering authorization process. I was told at noon on Wednesday the...
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Anonymous
Anonymous

Dear Homeowner, I am very sorry to hear that your claim is not resolved and apologize for the inconvenience to you and your family. Please send a message with your claim numbe...

1.1
Product
Hms Home Warranty Air Conditioner Warranty
I didn't like
  • Slow turnaround
#903639
Reply to reviews
Last week I placed a claim with HMS about my split A/C unit leaking water in the home and the promptly gave me a reference # and the vendor contact information for me to set up the service call. After I spoke with the service agent I just had this bad feeling. On a...
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Product
Hms Home Warranty Air Conditioner Warranty
I didn't like
  • Run around and lies
  • Lies
  • Delay in repairs
#888340
Reply to reviews
Been with a broken a/c for 3 weeks and each contractor they assign us refuse to schedule an appointment and says they're not taking warranty customers at this time.Have spoken to 6 different claims reps about this and no one has been able to help us and get us a...
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1.1
Product
Hms Home Warranty Air Conditioner Warranty
#860055
Reply to reviews
HMS Home warranty is not good when you have to realy go for claim, unfortunately I've it. My AC unit stop working and place a calim (91666299), Not sure what reported by technican, but they deny calim saying that installed motor was not right and rain plug was not...
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Anonymous
Anonymous

Dear Pinakin, I’m sorry to hear that you feel this way and are unhappy with the outcome of your claim. Please know that we don’t outright deny claims, we adhere to the coverag...

1.3
Product
Hms Home Warranty Air Conditioner Warranty
I didn't like
  • Worthless warranty coverage
  • Run around and lies
#835684
Reply to reviews

Hms Home Warranty Air Conditioner Warranty Review

#839226
I havent had AC for 2 WEEKS! Contractor is fly by night outfit .Tell your friends not to buy a home with HMS Warranty .biggest crooks out there . What a nightmare ...Sellersburg,IN.
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