Our AC coil started leaking, ruining the subfloor and tiles I JUST put down. Called them and they sent one of their providers. Dumb and Dumber couldn't find a problem and it continued so called again. New service man found that the coil was leaking and the only way to fix it was to replace it (and of course you have to buy a matching condensor). To replace it, since it was so old, a new furnace would be needed. DENIED, due to pre-existing condition! WTF, I work in maintenace, no pre-existing condition. All our money was tied up in new vinyl siding so nothing was done.
Now our sewer is backing up. First call: we only cover the line to the main sewer not blockage. Then we receive the renewal offer where it says that they in fact cover blockage. SECOND call: no, we don't, you have what in your hand, let me talk to the supervisor...Ok we'll cover the blockage. Plumbers come out "you have a crack in your line to the main drain." Think they'll cover it??? They better! Find out tomorrow.
Oh, and we were told you can renew your insurance for $40 for the following year...what a load of BS! $20 a month!
I'm serious about starting a class action lawsuit. I live in KS and will be contacting our Attorney General and filing a complaint about them; and reporting the BS to the BBB! Time to unite and stick it to them!!!!
Review about: Hms Home Warranty Warranty.