HMS Home Warranty - Extremely Poor Service
I am beyond frustrated with this company. I had submitted a claim about month ago and the end result was it being denied.
The first service tech that they sent out assessed the issue and submitted their paperwork. After we paid the deductible, HMS deemed them unable to properly assess, so they scheduled another tech to come out, which was a no show/no call. The third tech they scheduled did not cover repairs on the model of washing machine that we have, in which HMS was notified of. I constantly got the loop around.
I basically called everyday to get an update, each time waiting for more than 25 minutes until reaching customer service. They never noted a single thing on my account even though they said they were doing so because I was constantly told the wrong thing. It wasn't noted until I said that they were not doing their job. The fourth service tech that was sent out submitted an assessment.
The claim was denied due to "structural component" requiring replacement, even though the tech said it wasn't a structural component. Authorizations department did not contact me. Every answer I received was from me calling them, not them returning a call. The last call, they told me I could get a second opinion but it wouldn't be covered; however, doing so would be unnecessary since they have people "assessing" the problem on their end that never actually come out.
All techs were of THEIR choice, but for some reason they always found some reason to invalidate the assessment. I was even asked to renew my contract with them so that they could better assist me despite the fact that the claim was placed far in advance.
HMS Home Warranty Cons: Can only speak to customer service, Poor service.
Location: 1625 NW 136th Ave #210, Sunrise, FL 33323, USA
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
Dear Anonymous, It is clear that your experience was less than you expected, and we did not meet your expectations. We appreciate you taking the time to share your concerns and value your opinion.
We will provide your feedback within our company in an effort to improve future customer experiences. Sincerely, Austin