Not resolved

My AC went out and I immediately called HMS. They sent someone out and they determined compressor needs to be replaced.

Within two days, HMS said they have approved this claim and are "researching" replacement parts or paying us cash to have it fixed. They said they would contact us within 24 hours. A week later after calling each day, nothing. Each day they said it was being "researched" and someone would contact us within 24 hours - even saying our claim status is at "high priority".

We have had no AC for a week and still nothing. Dont use them.

Review about: Hms Home Warranty Warranty.

Monetary Loss: $3500.

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To Steph0000 on May 5, 2012 from clovis, california, US.

Please email us at with your name and contract number, we would like to look into this matter.


I am about to live this same nightmare! We had issues when our washer broke last took three weeks before they replaced the motor ane we called daily asking for updates and they always said they were still researching it.

We called this morning as our AC went out yesterday...they won't be coming until Monday evening because they only authorize overtime for emergencies!

Our house is 86 degrees right now and it's getting hotter every can a home warranty company not be available on the weekends! Any suggestions on getting this escalated based on your recent experience with them?


We called them today when our AC went out....they said someone woul call in 4 hours....the called with 10 minutes remaining and they won't authorize overtime so they can't come until Monday evening....they said they checked the forecast and since it won't be 90 they won't consider it a priority! Any tips on escalating based on your experience?


Dear Owen7777:

We would like the opportunity to review the specifics of the claim. If you could please email us at and provide your name, property address, phone number and/or contract number with best time to contact you. We will investigate the situation and report back to you as soon as possible.


-eRelations Specialist

HMS Customer Service Department


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