My AC went out and I immediately called HMS. They sent someone out and they determined compressor needs to be replaced.
Within two days, HMS said they have approved this claim and are "researching" replacement parts or paying us cash to have it fixed. They said they would contact us within 24 hours. A week later after calling each day, nothing. Each day they said it was being "researched" and someone would contact us within 24 hours - even saying our claim status is at "high priority".
We have had no AC for a week and still nothing. Dont use them.
Review about: Hms Home Warranty Warranty.
Monetary Loss: $3500.