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According to the HMS Customer Service center, an appliance should be diagnosed within 72 hours and repaired in 1-5 days. We put in a claim for a wall oven on 9/13/2017. The oven does not heat up; it's non-functional. Sears came out on 10/5/2017 to diagnose the issue....
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1.0
I didn't like
  • Failed to make repair
  • Failed to make diagnosis
#1114578
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I called HMS because my refrigerator stopped working completely. The light goes on, but it doesn't cool at all, so I have no way to refrigerate food. After about 35 minutes on hold, an HMS representative answered and connected me with a service provider. Unfortunately,...
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1.5
I liked
  • Noy much
#1112493
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The saga continues with poor service from HMS. After finally being able to filing a claim and getting a service provider out, HMS once again is recommending repair of my stove. Despite 3 other attempts to repair the same issue, they refuse to replace the stove. On top...
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erelationsHMS
erelationsHMS

Dear Anonymous,I can tell this experience has been extremely frustrating and want to help. We will get a member of our team to review your claim, verify if you are receiving ...

Anonymous
Hmsisascam

Glad to read im not alone. Im on week 8 of multiple repairs to a washing machine repair. It has almost caught fire twice. They refuse to replace, lost repair reports, etc... B...

Product
#1107212
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Short Review on November 28, 2016

HMS Home Warranty
#962679
1.4
Details
We have had a couple of claims over the last 9 years with no complaints Howser this time our water heater has been out for going on 15 days and cannot get assistance from them. Apparently they cannot find the part they ordered and no one can offer any suggestions. I would not recommend them to anyone!
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Short Review on November 27, 2016

HMS Home Warranty
#962191
5.0
Details
Had nothing but excellant service in 2015 so I renewed my contract for 2016 . 2015 They replaced my refrigerator and oven, repaired my A/C . Love this Compnay !
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website

Hms Home Warranty Claim Review

HMS Home Warranty
#858008
3 Times they came to my home.The problem is still not fixed.They give me the run around. Im still waiting for a manager to calk me.
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Hms Home Warranty Air Conditioner Warranty Review

HMS Home Warranty
#839226
I havent had AC for 2 WEEKS! Contractor is fly by night outfit .Tell your friends not to buy a home with HMS Warranty .biggest crooks out there . What a nightmare ...Sellersburg,IN.
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We have had this warranty company for 2 years and have had nothing but great experience in them handling our claims and get the work completed. We had an emergency water problem that occurred on the weekend, and they made sure that a plumber was at our home to correct...
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erelationsHMS
erelationsHMS

Dear Anonymous,Thank you for sharing your experience. We help thousands of homeowners like yourself make home management easy. Thank you for your loyalty and your recommendati...

5.0
I liked
  • Prompt response to calls
#1106374
Reply to reviews
My air conditioner failed. I submitted a claim on July 15, 2017. My home is in Arkansas. It is now August 30, 2017, and my air conditioner has not been repaired or replaced. I paid the service provider the $100.00 deductible. They are saying I should purchase another...
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1.0
I didn't like
  • Unit not being replaced or repaired promptly
#1094507
Reply to reviews
Worst customer service I have ever had dealing with a Home Warranty Com and I am being nice. Almost 1 month and my appliance is still not fixed. Technician went several time and could not fix the issue. They did nothing to help. Now I am stuck with this problem and I...
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erelationsHMS
erelationsHMS

Pconille _36 We are sorry to hear about the delays you experienced and that your appliance is still not fixed. This does not sound like a typical situation to us and we want...

1.0
#1090968
Reply to reviews
Hot water heater was leaking Terri lay and rust coming from the top. I asked a plumber to look at it to see if it was getting ready to go out. He said yes, it's shot. Called and filed a claim. The local company came right out and verified it was shot. He called HMS and...
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Anonymous
HMS Home Warranty

Dear Anonymous thanks for sharing your experience. I apologize for the confusion regarding the ordering of your parts and the lack of customer service. This is not typical ...

#1082645
Reply to reviews
Our air conditioning unit went out during the hottest part of summer during our first month in our new home. We were frustrated, but felt confident that we would be able to get things fixed quickly because we had a home warranty with HMS. I filed a claim online and...
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Anonymous
HMS Home Warrranty

Dear Anonymous, I am sorry to hear that your claim experience was not what you expected. The level of customer service you received is definitely not the kind of service we ai...

1.2
#1077849
Reply to reviews
Had a water heater claim that I completed online overnight. I called the vendor around 7:30am & he said he was swamped for 3 days. I call Claims Dept & asked for another vendor. He asked me to take pictures of the info label on tank & also where water was leaking. Guy...
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Anonymous
HMS Home Warranty

Dear Anonymous, Thank you for taking the time to share your experience. We are happy to hear that we provided you with great service and in a timely manner. We appreciate you!...

#1074067
Reply to reviews
Day 11, Im still without AC. House temp. average at 85 degrees. All they could say is Im sorry. Rep. couldnt answer basic questions, basic questions need mgrs. help. Turnaround time for a return call from mgr. is 24-48hrs. No details in contract on how to choose a...
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Anonymous
Anonymous

We had a garbage disposal claim & it was smooth sailing. We didn't get the brand that I wanted (Badger) but the power was more. Guy was at our house for about 2 hours.

Anonymous
HMS Home Warranty

Dear Anonymous, We apologize for the inconvenience, delays, and effort youve put forth. The type of service you received is most certainly not the kind of service we aim to pr...

1.5
I liked
  • Hotel option
#1073095
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