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On May 5th a claim was filed with HMS regarding our air conditioner not blowing cold air. A service technician was out to our home within 2-3 business days and the part request was submitted by the service technician, according to HMS, on May 21st. After multiple,...
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erelationsHMS
erelationsHMS

Dear Anonymous,I'm sorry that this has been your experience. I apologize for the inconvenience and the delays. I'd like to help. Please email us directly at erelations@HMSNati...

sandralynndavis
sandralynndavis

Home warranty companies are an absolute waste of money. And 8 weeks? That’s nuts. I would have just called a local service company and been done with it.

#1289603
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Been 5 weeks without air and temps continue to be in the 90’s. Had to move into a hotel and board my dogs on two separate occasions. Latest I’ve heard is that my new air conditioner is ready for pick up but they can’t find it... not something small that gets...
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erelationsHMS
erelationsHMS

Dear Anonymous,I am really sorry to hear about the delays you experienced with your air conditioner replacement. We will get a member of our team to review your claim and see ...

1.5
#1289146
Reply to reviews
Worked with me to get a tech out to look at my A/C. Tech said it was fine. Weather got hot, A/C was blowing out warm air. They sent the same tech back out to check it out, he said the A/C compressor was broken and I would need a new A/C. Warranty company denied claim...
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erelationsHMS
erelationsHMS

Dear Anonymous,I appreciate your feedback and am sorry to hear that your claim experience was not what you expected. As with all warranties, coverage is detailed in the Agreem...

1.0
#1288947
Reply to reviews
I have been in the real estate business for over twenty five years and have seen some good and not so good warranty companies. HMS falls in a completely separate category somewhere between incompetent and a total scam. With 16 rental properties I use warranty companies...
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erelationsHMS
erelationsHMS

Dear Anonymous,It is clear that your experience was less than you expected, and we did not meet your expectations. We appreciate you taking the time to share your concerns and...

#1287007
Reply to reviews
This company is awful. They cover nothing. The service companies they sent to my house were bottom of the barrel and HMS would fight them on repairs. They refused to cover dry wall damage from a leak in my basement, but did pay for the plumber to repair the leak after...
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erelationsHMS
erelationsHMS

Dear Anonymous,I appreciate your feedback and I’m sorry to hear that your claim experience was not what you expected. As with all warranties, coverage is detailed in the Agree...

1.0
I didn't like
  • Total waste of money
#1286312
Reply to reviews
HMS Warranty claims it is committed to making homeownership a pleasant experience. This could not be further from the truth. My girlfriend and I are new homeowners and thought getting a warranty would be a safe move just in case anything went wrong and they would help...
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erelationsHMS
erelationsHMS

Dear Anonymous,I appreciate your feedback and I’m sorry to hear that your claim experience is not going as you expected. My team wants to help provide some relief in your home...

#1285202
Reply to reviews
Terrible Claim was approved 6/18/18. 6/20/18 I took the day off work for plumbing appointment. The plumber showed up and told me it was denied. Wasting both Our time and money
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erelationsHMS
erelationsHMS

Dear Anonymous,I agree, this level of service is unacceptable and completely understand your frustration. I want to ensure you are receiving the full benefit of your warranty ...

Anonymous
Michael N

Same thing here,Typical insurance company.Take their money & screw them.The Corporate Way;Faceless,Invincible & All-Powerful. Oh yeah, enough money topass laws that favor us &...

1.0
#1284489
Reply to reviews
5/23/18 Our a.c. stops working and we submit a claim that evening, were assigned DSE Mechanical, given a window of 8-12 for them to come on 5/25/18. DSE Mechanical called at 3pm on 5/25 to say it would be after 4 before they could arrive. DSE Mechanical finally shows...
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erelationsHMS
erelationsHMS

Dear Anonymous,I can tell this experience has been extremely frustrating and I’d like to help. We value you as a customer and want to help get your claim resolved. If you stil...

1.0
#1282690
Reply to reviews
No follow up, dropped calls after holding for many minutes. two weeks since tech. Visit, still no idea when repair will be made. It is not Tech's fault.
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erelationsHMS
erelationsHMS

Dear Anonymous,It is never our intention to delay any claim resolution. We aim to provide fast and efficient service for our homeowners. My team would like to help ensure your...

#1282374
Reply to reviews
I am DONE with HMS. Company is a big BS. My air conditioner stopped working and they sent their service provider who charged my deductable upright even before looking at the unit. Those idiots even after repeated contact has not submitted a diagnosis report back to HMS...
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erelationsHMS
erelationsHMS

Dear Anonymous,I appreciate your feedback and I'm sorry to hear that your claim experience was not what you expected. We value you as a customer and want to help get your clai...

1.2
#1274927
Reply to reviews