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My air conditioner failed. I submitted a claim on July 15, 2017. My home is in Arkansas. It is now August 30, 2017, and my air conditioner has not been repaired or replaced. I paid the service provider the $100.00 deductible. They are saying I should purchase another...
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1.0
I didn't like
  • Unit not being replaced or repaired promptly
#1094507
Reply to reviews
Worst customer service I have ever had dealing with a Home Warranty Com and I am being nice. Almost 1 month and my appliance is still not fixed. Technician went several time and could not fix the issue. They did nothing to help. Now I am stuck with this problem and I...
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erelationsHMS
erelationsHMS

Pconille _36 We are sorry to hear about the delays you experienced and that your appliance is still not fixed. This does not sound like a typical situation to us and we want...

1.0
#1090968
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Hot water heater was leaking Terri lay and rust coming from the top. I asked a plumber to look at it to see if it was getting ready to go out. He said yes, it's shot. Called and filed a claim. The local company came right out and verified it was shot. He called HMS and...
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Anonymous
HMS Home Warranty

Dear Anonymous thanks for sharing your experience. I apologize for the confusion regarding the ordering of your parts and the lack of customer service. This is not typical ...

#1082645
Reply to reviews

HMS Home Warranty - Bad service

HMS Home Warranty
#1084669
1.4
Details
1 fridge broken. 2 months later its still not fixed or repaired. a 4th opinion is booked to look at the fridge. stay sway.
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HMS Home Warranty - Worst company ever!!!!!!

HMS Home Warranty
#1049411
1.0
Details
This company is the biggest ripoff!!!!! Do not buy services from them !!!!!! They don't fix anything but still charge you for coming out!! We have been fighting with them for more moths to replace our air conditioning unit ... but we just get the runaround. I'm disgusted with this company !!!!!!
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Short Review on November 28, 2016

HMS Home Warranty
#962679
1.4
Details
We have had a couple of claims over the last 9 years with no complaints Howser this time our water heater has been out for going on 15 days and cannot get assistance from them. Apparently they cannot find the part they ordered and no one can offer any suggestions. I would not recommend them to anyone!
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Short Review on November 27, 2016

HMS Home Warranty
#962191
5.0
Details
Had nothing but excellant service in 2015 so I renewed my contract for 2016 . 2015 They replaced my refrigerator and oven, repaired my A/C . Love this Compnay !
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Our air conditioning unit went out during the hottest part of summer during our first month in our new home. We were frustrated, but felt confident that we would be able to get things fixed quickly because we had a home warranty with HMS. I filed a claim online and...
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Anonymous
HMS Home Warrranty

Dear Anonymous, I am sorry to hear that your claim experience was not what you expected. The level of customer service you received is definitely not the kind of service we ai...

1.2
#1077849
Reply to reviews
Had a water heater claim that I completed online overnight. I called the vendor around 7:30am & he said he was swamped for 3 days. I call Claims Dept & asked for another vendor. He asked me to take pictures of the info label on tank & also where water was leaking. Guy...
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Anonymous
HMS Home Warranty

Dear Anonymous, Thank you for taking the time to share your experience. We are happy to hear that we provided you with great service and in a timely manner. We appreciate you!...

#1074067
Reply to reviews
Day 11, Im still without AC. House temp. average at 85 degrees. All they could say is Im sorry. Rep. couldnt answer basic questions, basic questions need mgrs. help. Turnaround time for a return call from mgr. is 24-48hrs. No details in contract on how to choose a...
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Anonymous
Anonymous

We had a garbage disposal claim & it was smooth sailing. We didn't get the brand that I wanted (Badger) but the power was more. Guy was at our house for about 2 hours.

Anonymous
HMS Home Warranty

Dear Anonymous, We apologize for the inconvenience, delays, and effort youve put forth. The type of service you received is most certainly not the kind of service we aim to pr...

1.5
I liked
  • Hotel option
#1073095
Reply to reviews
Called July 1 when AC stopped working and placed claim. Service provider came July 2 at 10am and put in request for repair parts. I spoke to HMS rep Sunday, Monday, Wednesday, Friday and Saturday. I was assured the part was on order and it would take 3-5 days but they...
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Anonymous
HMS Home Warranty

Dear Patrice, Eleven days without AC is unacceptable and Im sorry we have let you down. I understand your frustration and want to help resolve this quickly. Email me at erelat...

1.0
#1073061
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HMS Home Warranty - Too many excuses
Ac unit wasn't running well. HMS sent repair company 90 minutes away. Nothing was done as authorizations were needed. After a few days of not hearing anything, I called HMS. I was told that because the unit was 23 years old, they had authorized replacement of the unit,...
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Anonymous
HMS Home Warranty

Dear Anonymous, We are sorry to hear your claim experience was not what you expected. This does not sound right and wed like to take another look at your claim. Please email u...

1.1
#1072202
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I have had an ongoing issue since June 2014 with my AC/Heat and have spoken with multiple Supervisors and to date there has been no resolution and on this last contact this past month I was told a authorizations team member would contact me which totally was not true....
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1.4
#1068301
Reply to reviews
Last November, it took 3 weeks to fix a SIMPLE plumbing problem. Now, in the heat of summer, my ac is out. The company that was authorized came out, diagnosed multiple leaks, grabbed the copay and proceeded to tell me that they have to order parts (what was in the...
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erelationsHMS
erelationsHMS

We are very sorry to hear about this experience and would like to help. If you found someone who will be able to get your AC fixed immediately, please send us an email at ere...

#1068266
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