filters
state:
Show
city:
Show
product:
Show
Absolutely terrible company. Apparently does no research in the contractors that they supply to homeowners. Spent countless hours on hold trying to speak to someone, just to get the same run around day after day. Still have no resolution to multiple claims, that have...
Read more
erelationsHMS
erelationsHMS

Dear Anonymous, It is clear that we’ve let you down and your claim requires further action. I want to help! Please email erelations@hmsnational.com with your property address ...

1.0
#1131900
Reply to reviews
I placed a claim with HMS on 10/26, HMS sent Sears out to repair on 11/6, The Sears Technician said "It would cost more to repair than to replace" The technician then called HMS to report the findings, HMS told the technician it would be 48 hrs. and HMS would contact...
Read more
erelationsHMS
erelationsHMS

Dear AnonymousI can tell this experience has been extremely frustrating and want to help. If you still need assistance resolving this claim, please email erelations@hmsnationa...

1.0
I didn't like
  • Lack of response to calls
  • Unprofessional
#1131780
Reply to reviews
We put in a claim on Oct. 31st. for having NO WATER. We were given a name of a plumber to call. We called and was told that they were totally booked. So, we called HMS and told them what they said, and we were told that they would call and have us put on the schedule...
Read more
erelationsHMS
erelationsHMS

Dear Anonymous I agree, this level of service is unacceptable and I completely understand your frustration. I’d like to review your invoice for the repairs completed on your ...

#1131088
Reply to reviews

HMS Home Warranty - Not satisfied

HMS Home Warranty
#1124729
Being trying to get my furnace fix for over a week hms sent someone out they put new motor in two months later the motor is gone no heat for almost two weeks waited on phone for two hours then got cut off no return call been waiting 9 days for my furnace to be repaired
Comment
Show

HMS Home Warranty - Poor no custoner service availability

HMS Home Warranty
#1111341
I have attempted 7 phone calls each over 55 minutes on hold. No response to emails, had to snail mail to office address listed
Comment
Show

HMS Home Warranty - Bad service

HMS Home Warranty
#1084669
1.4
Details
1 fridge broken. 2 months later its still not fixed or repaired. a 4th opinion is booked to look at the fridge. stay sway.
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website

HMS Home Warranty - Worst company ever!!!!!!

HMS Home Warranty
#1049411
1.0
Details
This company is the biggest ripoff!!!!! Do not buy services from them !!!!!! They don't fix anything but still charge you for coming out!! We have been fighting with them for more moths to replace our air conditioning unit ... but we just get the runaround. I'm disgusted with this company !!!!!!
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
First I would like to say I never have put a claim in. They sent me a notice and said my year was coming up (Nov 12th) and they were raising my monthly plan $10.00 a mo. I decided to cancel. I was on the phone for 3 hrs. waiting to speak and cancel. After about an 1...
Read more
erelationsHMS
erelationsHMS

Dear Anonymous,I’m sorry for the extended hold times and inconvenience. This is not a typical situation. Our hold times have been higher than normal lately and we are working ...

1.0
I didn't like
  • Run-around
  • No people answer the phone
  • Poor communication
#1125809
Reply to reviews
2 months after first filing claim dishwasher still not working. First two repair attempts did not fix problem. After third repair attempt in those two months the claim was "under review" to repair with new pump or replace entire unit. Each time call in it's "longer...
Read more
erelationsHMS
erelationsHMS

Dear Anonymous, I can tell this experience has been extremely frustrating and I’d like to help. I’m sorry to hear that the initial repair did not resolve the failure with your...

#1125735
Reply to reviews
All they do is steal your money deny your claim under any phrase they can find give you the patronizing {{Redacted}} runaround to talk all nice to your face while doing absolutely nothing for their money or paying customer. There should immediately be a class action...
Read more
1.0
I liked
  • Noy much
I didn't like
  • Run-around
  • Repair not complete
  • Ordering of parts
#1125026
Reply to reviews
The "service providers" are incompetent. First claim: I had 3 no shows on garage door opener repair. When they finally showed up at 1:00pm of a 9:00am appointment the guy told me he had just started and didn't know much about garage door openers. 11 hours later my new...
Read more
erelationsHMS
erelationsHMS

Dear Anonymous, I’m sorry to hear about your experience. It is definitely not the type of service we aim to provide. I would like to address your concerns and help get your cl...

#1124616
Reply to reviews
Our household HVAC stopped working. I placed a claim and the referred company never returned our call. After a 45 minute wait on the phone for a customer service rep at HMS, I was referred to another repair provider in our area. They came out within 24 hours, diagnosed...
Read more
erelationsHMS
erelationsHMS

Dear Anonymous,I appreciate your feedback and I’m sorry for the delays and to hear that your claim experience was not what you expected. As with all warranties, coverage is d...

1.8
I didn't like
  • Worthless warranty coverage
#1121660
Reply to reviews
Water wasn't hot went to the electric box and noticed it had tripped the switch. Called HMS they sent electrician put who did nothing but stand and look at the box and flip the switch back on. An hour later you guessed it switch tripped again. Called electrician and...
Read more
1.2
#1120678
Reply to reviews
my garage door was closing halve way and the light was flicking off and on. ok the company sent a person from 495 garage door open. his diagnosis was the springs was too heavy for the box and something about the need a replacement board. ok he did not do any thing the...
Read more
erelationsHMS
erelationsHMS

Dear Anonymous, I am sorry to hear that your claim is not going as you expected. Our goal is to provide you with every benefit your home warranty has to offer and I would like...

I didn't like
  • Poor
  • Rude customer service
  • Run around and lies
#1120428
Reply to reviews