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1.2 Based on 73 reviews
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    • It sucks 1
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    • Run-around 10
    • Service 9
    • Run around and lies 8
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Blower motor went out on our AC unit on August 20th. Filed a claim that day and the service technician arrived on Aug. 24th. He quickly identified the problem and said he would file the claim for a replacement motor with HMS the next day--he said it usually takes a week. I pointed out that we have only 1 AC unit and the temperatures were in the 90-degree+ territory (and high humidity). He said he would let HMS know so they could expedite the... Read more

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I called after they sent me a letter to re up on my warranty ( I had forgot I had one ) so I decided to use ot on a Dryer and Dishwasher that had recently crapped out. They sent out techs that didn't know their head from their *** and they told us that the DW needed a new pump ( wrong ) and the dryer needed a drum and they had to get approval. apparently the drum inst covered. So instead of SOMEONE calling me, they canceled the service! No... Read more

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Awful company. Time and again this company finds a way to not pay for anything. Most recently I had a Ge cafe dishwasher that was less that 1.5 years old fail. Was told that because it was a plastic part on the motor that caused the leak it wouldn't be covered. The technician they sent to the house was shocked. Stay away from this company their only goal is to find ways of not paying for the appliances they are suppose to be covering. Also had a... Read more

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AWFUL!!!! If I could have chosen the company used for our home warranty, this company would not even make it on my list of possibilites!! I have been trying to get them to replace the defective dishwasher THEY installed since May...it's August 28th....everytime I call, I am on hold for literally over an hour. When someone has picked up, they send me through hoops saying it's the next persons problem...DONT WASTE YOUR MONEY!!! Read more

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HMS is a horrible company that does elemantry work. Every time you call they apologize but never fix the issue. I call and seem to be put on hold for more than a half hour. When I ask to speak to manager, they give me the same run around. My AC claim was made three weeks ago and it has yet to be approved. I am staying at my family members house until this is fixed. I WILL NOT RECOMMEND HMS TO ANYONE. My AC has yet to be fixed and I cant live... Read more

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Awful!!!! DO NOT go with HMS. They use the lowest rated contractors in the area and take no responsibility for the contractor. They will refuse to put you in touch with a supervisor at HMS when the contractor fails to keep an appointment or doesn't do adequate work. If you call HMS and ask them to get in touch with the contractor becaus the contractor won't respond, they will only call the same number you do. Horrible service. Read more

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After calling 12 of the HVAC contractors they suggested, which none of them would work on a condo, they gave me permission to use a company of my choice. When they came out they told me the compressor needed to be replaced at $4500, HMS would only cover $560 because the company would not explain every step they were going to take to remove and replace the unit. HMS is a huge scam, do not use this company, they never return your calls, they make... Read more

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I submitted a claim to HMS on Tuesday because our central air unit stopped working. We found out the unit needs a new compressor and that it needed to be ordered and approved through their part ordering authorization process. I was told at noon on Wednesday the authorization would take about 24 hours to be completed. It is now 1:30pm on Friday and they have yet to complete the authorization process which then means we have to wait for the... Read more

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Worst customer service I have ever had dealing with a Home Warranty Co. and that's saying something. Thank god I didn't spend my own money on it, it came from the seller. Expect hold times in excess of 30 minutes and incompetent csr's who give you a different story with everyone you talk to. How a shithole co. like this survives in a competive market like this I have no idea. Just told them to go pound sand and that I would do my best to... Read more

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Last week I placed a claim with HMS about my split A/C unit leaking water in the home and the promptly gave me a reference # and the vendor contact information for me to set up the service call. After I spoke with the service agent I just had this bad feeling. On a separate note, he told me he would call before he showed and he didn't and I have dogs and an infant. I emphasized the importance of calling ahead. We were not happy about that. ... Read more

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