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1.3 Based on 81 reviews
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    • Run-around 10
    • Run around and lies 9
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I have had a plumbing issue since day one. I get a run around story and lies about the policy from every person I talk to. I have had one plumber come out; every other claim the plumber never even showed. Tried again to have the same issue corrected and was going to be charged the $100 again for the same issue. Customer service is always rude, one told me to go read my contract. Poor Poor service and companies they work with don't try to solve... Read more

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We have had a couple of claims over the last 9 years with no complaints Howser this time our water heater has been out for going on 15 days and cannot get assistance from them. Apparently they cannot find the part they ordered and no one can offer any suggestions. I would not recommend them to anyone!

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I bought my house 7 months ago. I have had plumbing problems in my kitchen since 9 days after we moved in. HMS has sent Allied Plumbing of Richmond VA out on 2 occasions the problem occurred again. Hms sent out anotger plumber who said we would have take out our kitchen cabinets and knock holes in the wall so they did nothing. Now during thanksgiving dinner our kitchen sink clogs again. Hms is no refusing to repair anything. We even paid extra... Read more

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Had nothing but excellant service in 2015 so I renewed my contract for 2016 . 2015 They replaced my refrigerator and oven, repaired my A/C . Love this Compnay !

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We've been without heat for about a week now and HMS could care less. First they said we'll have someone out within 24 hours. No call. Next day we call, sit on hold for 30 minutes and same thing- we'll try to send someone out tomorrow. AGAIN NO CALL. So we call, again. And the same thing - we'll try to get someone out the next day. So my husband calls of work the third day, they say we weren't able to find anyone...so we finally get an actual... Read more

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The service so far has been horrible. My refrigerator broke 3 weeks ago. Took them a week to get somebody to look at it. Then they ended up simply forgetting to order the parts. Today repairman shows up to supposedly fix the refrigerator, but instead he thinks he is here to diagnose it and order the parts. After finding my original receipt and proving they have been here, then HMS finds the information on the prior visit. HMS response is simply... Read more

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Submitted a claim for a leaky shower . We had to cut a hole in our ceiling because it leaked through to our ceiling. Our showerhead was leaking as well. They had the plumber come out and take a look at our shower. He had to fix the D router or however you spell it and the other week he thought might be the drain. We paid our deductible of $100 and then we had to pay $145 for the plumber to cut into the wall because the warranty company does... Read more

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So I bought a house September 28, 2016. At the same time the home warranty was purchased. My dishwasher wasn't working, so I called HMS to make a claim. First, their set-up windows are for 5 hours! So you have to wait. They came out and told me that my pump, motor, and the dishwasher was in bad shape so he recommended a new dishwasher. He also communicated this to HMS. They proceeded to call me and tell me they would only replace the motor and... Read more

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Blower motor went out on our AC unit on August 20th. Filed a claim that day and the service technician arrived on Aug. 24th. He quickly identified the problem and said he would file the claim for a replacement motor with HMS the next day--he said it usually takes a week. I pointed out that we have only 1 AC unit and the temperatures were in the 90-degree+ territory (and high humidity). He said he would let HMS know so they could expedite the... Read more

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I called after they sent me a letter to re up on my warranty ( I had forgot I had one ) so I decided to use ot on a Dryer and Dishwasher that had recently crapped out. They sent out techs that didn't know their head from their *** and they told us that the DW needed a new pump ( wrong ) and the dryer needed a drum and they had to get approval. apparently the drum inst covered. So instead of SOMEONE calling me, they canceled the service! No... Read more

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