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This company is ridiculous. I filed 1 claim for a dishwasher, they provided me with a serviced provider that never called me back, after 4 days I called HMS again and they sent me to Sears, this was completed finally and over all 8/10. Now my AC stopped working on...
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Anonymous
Home Warranty Reviews

Dear Anonymous - I understand your frustration, and am sorry that the outcome of your claim changed and was not what you expected. It is not a typical experience and we would ...

1.1
I didn't like
  • Turn time to process claim too slow
  • Ordering of parts
  • Non caring for customer
#1063851
Reply to reviews
I filed a claim because my A/C wasn't cooling right. The tech tells me it's because the piston and condenser have been damaged, because there is a mix of R-22 and R410a coolant. And, of course, HMS denies the claim. Reason: mixed coolant caused damage to mechanical...
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Anonymous
HMS Home Warranty

Dear Anonymous - I’m sorry to hear that the outcome of your claim was not what you expected. We would like to investigate to verify that you received every benefit your warra...

#1063717
Reply to reviews
We bought the home two weeks ago and the seller had purchased HMS warranty. Our A/C went out yesterday. It is 98 degrees !! They are giving us the run around, the waiting game and at this point still hasn't approved the replacement. Said it could take days. ... SO lets...
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Anonymous
Anonymous

Dear Anonymous, I’m sorry to hear about the delays and inconvenience you have experienced with this claim. This is not the level of service we aim to provider. We would like ...

Anonymous
Smitty

I don't know anybody (self included) who ever purchased a "home warranty" and doesn't have at least one horror story.I'm really sorry yours had to be A/C in a hot place. I'd ...

#1060395
Reply to reviews

HMS Home Warranty - Worst company ever!!!!!!

HMS Home Warranty
#1049411
1.0
This company is the biggest ripoff!!!!! Do not buy services from them !!!!!! They don't fix anything but still charge you for coming out!! We have been fighting with them for more moths to replace our air conditioning unit ... but we just get the runaround. I'm disgusted with this company !!!!!!
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Short Review for November 28, 2016

HMS Home Warranty
#962679
1.4
We have had a couple of claims over the last 9 years with no complaints Howser this time our water heater has been out for going on 15 days and cannot get assistance from them. Apparently they cannot find the part they ordered and no one can offer any suggestions. I would not recommend them to anyone!
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Short Review for November 27, 2016

HMS Home Warranty
#962191
5.0
Had nothing but excellant service in 2015 so I renewed my contract for 2016 . 2015 They replaced my refrigerator and oven, repaired my A/C . Love this Compnay !
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Hms Home Warranty Claim Review

HMS Home Warranty
#858008
3 Times they came to my home.The problem is still not fixed.They give me the run around. Im still waiting for a manager to calk me.
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I wish I had read these reviews before signing up. Everything mentioned in the comments is 100% true and I have experienced most of these problems. There customer representatives knows nothing about the products and limitation of the services. They will only provide...
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Anonymous
Anonymous

Dear Anonymous, It sounds like we did not meet your expectations and we would like to speak with you to address your concerns. Please send us your phone number and the best t...

#1058884
Reply to reviews
We received a one year home warranty from HSM as part of the home purchase. Well within the warranty period an air conditioner compressor failed. The temperature at the time (AZ in June) was around 114. We contacted an emergency AC repair who gave us a written quote...
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Anonymous
HMS Home Warranty

Dear Anonymous, We understand that emergencies happen. While your HMS warranty does not cover repairs that were not authorized by us. I want take another look at your invoice ...

1.0
I didn't like
  • Total waste of money
#1058284
Reply to reviews
Bought a home with a HMS Warranty. Refrigerator and ice maker worked the day we moved in, within a week of moving in the ice maker stopped working, but since we can't prove it was in working condition when we bought the house they will not cover to replace the...
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#1057561
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This home warranty is a scam disguised as peace of mind. Our dishwasher claim required no less than 30 phones calls each lasting more than 40 minutes and we had seven service visits total . Each time they require you to be home from 8AM to 5PM. Think about the loss of...
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1.1
I didn't like
  • Service
  • Repair not complete
  • Worthless warranty coverage
#1056287
Reply to reviews
HMS Home Warranty is a scam. I made 2 claims a month ago and nothing has been fixed or replaced or resolved, despite me staying home 3 times for service providers and making multiple phone calls. As of today they kept me on the phone for 26 minutes and they still are...
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1.8
I didn't like
  • Time wasted runaround
#1054850
Reply to reviews
I faithfully paid for the services of HMS to cover my appliances for 13 years. When I filed a claim, I was told my washer' s motor malfunction was from abuse and misuse. How do you abuse a washer, except by washing clothes? The motor failure was not a mechanical...
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1.0
#1031206
Reply to reviews
Our water heater was replaced in June 2016, a Rheem was replaced with a American Water Heater Model Number E6N50H. On February 20, the water heater stopped working. Power supply was intact, I reset the heater and check the water supply, the heater just stopped working...
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cchs.monitor
cchs.monitor

Dear Homeowner, I’m sorry to hear that this has been your experience with your warranty. I understand your frustration and would like to work on an expedited resolution for th...

#1011393
Reply to reviews