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HMS is the worst home warranty co. ever. They don't listen, they only follow their stupid script that does not address problems. They don't care about their customers. Their system is a huge mess and they don't do anything to help. Wrong information, 30 minute wait...
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1.0
#1147109
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i put a claim back in august to have my cook top fixed and HMS sent a local contractor who came out the next day. First thing they asked when they got home was my $100 deductible. The look at the appliance and left and didn't hear from them in 3 weeks. I call HMS who...
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I didn't like
  • Wasted time
  • Unprofessional
  • Delay in repairs
#1145893
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I just purchased a home and had a home warranty included in the deal. I have had a leak under the kitchen sink and a faulty tankless water heater. The technician from 24/7 plumbing came to the house. He looked at the leak and could not tell me where and what was...
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erelationsHMS
erelationsHMS

Dear Anonymous,I agree, this level of service is unacceptable and completely understand your frustration. I want to help expedite a resolution. Please email erelations@hmsnati...

Product
#1140097
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HMS Home Warranty - Not satisfied

HMS Home Warranty
#1124729
Being trying to get my furnace fix for over a week hms sent someone out they put new motor in two months later the motor is gone no heat for almost two weeks waited on phone for two hours then got cut off no return call been waiting 9 days for my furnace to be repaired
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HMS Home Warranty - Poor no custoner service availability

HMS Home Warranty
#1111341
I have attempted 7 phone calls each over 55 minutes on hold. No response to emails, had to snail mail to office address listed
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HMS Home Warranty - Bad service

HMS Home Warranty
#1084669
1.4
Details
1 fridge broken. 2 months later its still not fixed or repaired. a 4th opinion is booked to look at the fridge. stay sway.
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Warranty
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HMS Home Warranty - Worst company ever!!!!!!

HMS Home Warranty
#1049411
1.0
Details
This company is the biggest ripoff!!!!! Do not buy services from them !!!!!! They don't fix anything but still charge you for coming out!! We have been fighting with them for more moths to replace our air conditioning unit ... but we just get the runaround. I'm disgusted with this company !!!!!!
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
I purchased my policy in March 2018. When I purchased my policy I was informed that I would be able to use my service provider for any issues that I may have. A few months into the policy I called my AC guy because it was freezing up. He came out and found a leak in...
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#1139267
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This warranty company is ridiculous, if you an emergency in your home you’ll have to leave and spend the night at a family member house. First, you’ll be on hold for hours and when you finally speak to someone they are rude and have no knowledge bout claims or setting...
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1.0
#1138837
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Absolutely terrible company. Apparently does no research in the contractors that they supply to homeowners. Spent countless hours on hold trying to speak to someone, just to get the same run around day after day. Still have no resolution to multiple claims, that have...
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erelationsHMS
erelationsHMS

Dear Anonymous, It is clear that we’ve let you down and your claim requires further action. I want to help! Please email erelations@hmsnational.com with your property address ...

1.0
#1131900
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I placed a claim with HMS on 10/26, HMS sent Sears out to repair on 11/6, The Sears Technician said "It would cost more to repair than to replace" The technician then called HMS to report the findings, HMS told the technician it would be 48 hrs. and HMS would contact...
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erelationsHMS
erelationsHMS

Dear AnonymousI can tell this experience has been extremely frustrating and want to help. If you still need assistance resolving this claim, please email erelations@hmsnationa...

1.0
I didn't like
  • Unprofessional
  • Lack of response to calls
#1131780
Reply to reviews
We put in a claim on Oct. 31st. for having NO WATER. We were given a name of a plumber to call. We called and was told that they were totally booked. So, we called HMS and told them what they said, and we were told that they would call and have us put on the schedule...
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erelationsHMS
erelationsHMS

Dear Anonymous I agree, this level of service is unacceptable and I completely understand your frustration. I’d like to review your invoice for the repairs completed on your ...

#1131088
Reply to reviews
First I would like to say I never have put a claim in. They sent me a notice and said my year was coming up (Nov 12th) and they were raising my monthly plan $10.00 a mo. I decided to cancel. I was on the phone for 3 hrs. waiting to speak and cancel. After about an 1...
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erelationsHMS
erelationsHMS

Dear Anonymous,I’m sorry for the extended hold times and inconvenience. This is not a typical situation. Our hold times have been higher than normal lately and we are working ...

1.0
I didn't like
  • Run-around
  • No people answer the phone
  • Poor communication
#1125809
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Contact HMS Home Warranty

Mailing Address:
HMS National, Inc
1625 NW 136 Avenue Suite 210
Fort Lauderdale, FL 33355
Phone:
(800) 941-9000
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2 months after first filing claim dishwasher still not working. First two repair attempts did not fix problem. After third repair attempt in those two months the claim was "under review" to repair with new pump or replace entire unit. Each time call in it's "longer...
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erelationsHMS
erelationsHMS

Dear Anonymous, I can tell this experience has been extremely frustrating and I’d like to help. I’m sorry to hear that the initial repair did not resolve the failure with your...

#1125735
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