CommentNow our sewer is backing up. First call: we only cover the line to the main sewer not blockage. Then we receive the renewal offer where it says that they in fact cover blockage. SECOND call: no, we don't, you have what in your hand, let me talk to the supervisor...Ok we'll cover the blockage. Plumbers come out "you have a crack in your line to the main drain." Think they'll cover it??? They better! Find out tomorrow.
Oh, and we were told you can renew your insurance for $40 for the following year...what a load of BS! $20 a month!
I'm serious about starting a class action lawsuit. I live in KS and will be contacting our Attorney General and filing a complaint about them; and reporting the BS to the BBB! Time to unite and stick it to them!!!!
 Comments (8) |  |
| 1. Written by Eric, on 03-09-2009 15:14 This company is a nightmare, and needs to be investigated. Our AC blower died, and we had them come over (after charging a 100 dollar deductible) to agree that yes, it was in fact, broken. They then call me to say it was denied, and denied because our policy doesn't come into effect for 30 days. Believing I was on my own, I purchased a new furnace. Unfortunately, they later sent me a letter saying that I was covered since closing, which shows they were lying when they told me about the 30 days bit. Recently, after we complained, they called back saying that after review we were denied again. The reason? The home inspector wrote that the furnace was in "normal working order" but that it should be "proper working order". Apparently "normal working order" doesn't mean it works normally. They admitted they lied to us but that it was of no consequence because they would have denied us anyway. Ive already contacted the BBB and the State Attorney General. This company is nothing more than a scam for homeowners. |
| 2. Written by Fancynan99, on 28-05-2009 15:27 Was a law suit ever filed? Anyone pursing? I have same AC unit issue and they are saying denied due to pre-exhisting condition! It was working!!!!!! Not it is not! How is that Pre-exhisting! |
| 3. Written by The Love's, on 03-09-2008 19:16 We just purchased a new home in june. The a/c went out 4 days after closing. Called HMS and a guy came out got it running but said it'll need replaced. Not even a month later it went out again and sure enough it needs replaced. The response from HMS the first time was pre-existing condition. It's not pre-existing if you just bought the house and it was in working condition at that time per their website FAQ's. Needless to see we're still without a/c and they're still not replacing it. What a waste of money. If you're serious about the class action suit we're all in. Someone's got to stand up and do something. Please let us know any updates at |
| 4. Written by The Love's, on 03-09-2008 19:14 We just purchased a new home in june. The a/c went out 4 days after closing. Called HMS and a guy came out got it running but said it'll need replaced. Not even a month later it went out again and sure enough it needs replaced. The response from HMS the first time was pre-existing condition. It's not pre-existing if you just bought the house and it was in working condition at that time per their website FAQ's. Needless to see we're still without a/c and they're still not replacing it. What a waste of money. If you're serious about the class action suit we're all in. Someone's got to stand up and do something. Please let us know any updates. |
| 5. Written by O.R, on 03-09-2008 12:01 Guess I'll add my issues also..havent had any issues until my a/c went out last week..paid 100 deduct..only to be told will need to pay another 778 in upgrades and non-covered items..excuse me?? went over contract with cust service..waste of time..contract is smoke and mirrors leaving ALOT out...called them on the fact there contract isnt detailed enough..they sd we dont talk about it unless specific issue comes up..wow..so bottom line ..they just got over 400$ to renew contract..plus 100$ deduct..now expect me to pay another 778..why have insurance?? I say class action is the way to go |
| 6. Written by pz, on 21-08-2008 11:46 Please continue to post about the class action lawsuit. I am very interested in joining. |
| 7. Written by Rennie, on 05-08-2008 17:29 We too are having problems first we couldn't get the refrigerator fixed, no return calls no follow ups. HMS has done nothing but give us the run around and everyone you talk to sounds like they are reading from a script, no feeling, no personality they just don't care. Now we are having a problem with the a/c. I don't understand why they send people out that can't finish the job, everything with them is in parts and nothing is ever explained fully. With each CS person you speak to, you find out something different. They get your money and send you their customer on a wild goose chase to find answers. We have been with a/c for almost a month and now the company they sent out is not returning our calls. Something needs to be done. My sister had the same problem with HMS, I should have talked to her first. |
| 8. Written by Dawn, on 23-07-2008 20:32 We too are having problems with them, our home is only 7 years old. We have paid out of pocket to replace the stove, dishwasher, a/c and now the Blend Air on our central air is needing replacement, they are claiming it is maintance and that it is not covered. HELP!! I have already sunk in 4 grand in replacements because of this company, not including the deductibles to be denied, lied to, and completely scammed. |
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