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Our AC coil started leaking, ruining the subfloor and tiles I JUST put down. Called them and they sent one of their providers. Dumb and Dumber couldn't find a problem and it continued so called again. New service man found that the coil was leaking and the only way to fix it was to replace it (and of course you have to buy a matching condensor). To replace it, since it was so old, a new furnace would be needed. DENIED, due to pre-existing condition! WTF, I work in maintenace, no pre-existing condition. All our money was tied up in new vinyl siding so nothing was done.

Now our sewer is backing up. First call: we only cover the line to the main sewer not blockage. Then we receive the renewal offer where it says that they in fact cover blockage. SECOND call: no, we don't, you have what in your hand, let me talk to the supervisor...Ok we'll cover the blockage. Plumbers come out "you have a crack in your line to the main drain." Think they'll cover it??? They better! Find out tomorrow.

Oh, and we were told you can renew your insurance for $40 for the following year...what a load of BS! $20 a month!

I'm serious about starting a class action lawsuit. I live in KS and will be contacting our Attorney General and filing a complaint about them; and reporting the BS to the BBB! Time to unite and stick it to them!!!!

Location: Purchase, New York

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Guest

To anyone who is tired of not being able to speak to a live person here is something that might help. This number will allow you to speak with customer service, regional manager over service providers, or corporate.

sadly to say the person who is the loudest gets the best results. 800-531-****

Guest

I will join the lawsuit. I've been out of heat since early January.

It got down to -32 outside. These monsters keep jerking me around. Lies and lies.

The service providers they use are incompetent and do not show up. I've called I've complained I've been nice and I'm done.

Guest

HMS is the worst and I am a long time successful Realtor. I had on one of my rental units for over 11 years for he tenants and they refused to replace a 30 year old furnace...they just kept servicing it ....at a 100 a clip.

Finally it broke down to an irreplaceable repair and they fought with me to vo=cover the replacement. DO NOT BUY THIS WARRANTY IT STINKS!

Guest

Would love to see this happen! Please let me know how we can help take this down!

Guest

Glad to help in stopping this company from doing business. They're worthless.

Guest

Hi, I am having a major issue with them being transparent. I had to replace my furnace in my home after being in it for 8 months.

They said they donโ€™t payout until the job is completed, so the approved the work to be done and sent me a list of documents I needed to submit to them. Well I have and I paid almost 4,000 out of pocket and they are dodging my calls....

Guest

Happy to join the lawsuit! Canceled today Andyโ€™s to another denial and lack of communication. Advise you file a complaint with your statesโ€™s Attorney General office as well.

Guest

Happy to join the lawsuit! We have not had heat or hot water for 4 days. They referred us to a plumber twice for our furnace, have scammed us out of additional money by saying it was a different problem when it was the same and refused to put us up for temporary housing even though it is part of our contract!

Guest

I would like to join the lawsuit if started also. I am having issues with them as well.

Guest

I am going through a nightmare right now with my AC/Heat Pump and the lies and false promises continue as we are suffering through this heat wave in Silver Spring, MD This Company needs to be out of business or shut down. They are not ashamed of their tactics and lying and I wonder if they have a heart for customers they pretend to serve! I would gladly join any class action to stop this bunch of crooks.

Guest

I am willing to join as well. We have not had a working AC unit in 3 summers.

HMS has sent multiple HVAC companies to our home, one of which installed a whole new unit and STILL no cool air. HMS has sent 2 companies to our home this summer one of which stated the evaporator coil was improperly installed and that claim was denied.

The second was a follow up and he showed us photos of our furnace duct that had not been sealed thus causing the cool air to blow directly into our attic. Well, that was denied as well, mind you that the company they had sent to install the new unit failed to seal the duct which is a service we had paid for at that time.

Jane c Irk

Let me know if you do, I will gladly join. Used to be a great company but worthless now

Guest

I'm so irritated with HMS (soon to be "Cinch). I've stuck with them like a marriage since 2004.

over the last 4 years, my HVAC has shut down 3 times during the blistering hot DC summer. The first time took 2 months for HMS to get it fixed. The second year it took 1 month. This summer it has gone on for 1 month & still waiting for the part that was supposed to arrive 3 days ago--but no representatives contacting me.

What really put me over the edge this year is when I called the only claims phone # provided, I had to go through 8 layers of robo-sales pitches that are on a loop (unable to get out) trying to sell me road-side assistance insurance--I was only able to get past the robo-recordings by hitting numbers until it went to an operator. That operator said the "claims number has changed and I will give that number to you after I speak to you about road-side assistance". He spoke in that sales pitch manner where they don't let you speak. I interrupted his pitch 6 times saying I AM NOT INTERESTED IN ANY INSURANCE I JUST NEED TO SPEAK TO A CLAIMS REP.

He restarted his pitch every time like a robot (but he was not a robot). SO, at this point I've been on the phone trying to get through to a claims agent for 45 minutes--so I blew up & yelled at him (with flowery language) to give me the claims number! He said, "this call is no longer productive" & hung up. I called a corporate phone number (after cooling down) & went through various transfers (twice as I was disconnected by one transfer-of course-& had to start over).

I finally got to someone who would listen to me. I explained I have a 9 month pregnant mother in a boiling apartment with no AC with no word from HMS (Cinch) about when they can fix it. I said I have been a faithful customer with few claims & do not deserve to be treated like this & am close to canceling my account. She said she will put in a rush request & forward my complaint.

That was over a week ago--no contact--no AC--no idea what the update is. One thing the service provider said is that my AC system is an old model & the parts have to be special ordered as they are no longer made. So, understand that although HMS says they replace broken down systems, I've seen no sign that they do. They leave me without AC almost every summer while they go through lengths to find ways to band-aid the system every time, no matter how bad this effects the customer.

I had a claim for a broken hot water heater in the past. The service provider for both the hot water heater & AC both said to me that the systems were so old that they could be replaced. But HMS said no. The hot water heater had every single part replaced except the actual metal tank, which is rusted along the bottom edge!

While replacing the main parts, an area of my condo was flooded.Although I used to boast the security I enjoyed having HMS (cinch) covering my condo, they are making me extremely disappointed & I will start to warn people against HMS (Cinch) whenever/however possible. Thank you for giving me this venue to vent:)

Jane c Irk
reply icon Replying to comment of Guest-1504898

Do you think this new complany cinch is to blame... I have had them for 4 years and always been happy until now.

I too have been without air for 5 weeks and had to move out of my house 2 times when it got to bad, I have spent almost $2000 in hotel and boarding fees for my 2 dogs! Hopefully we both get issues resolved quickly, I cannot imagine how uncomfortable your wife is...

sorry to ramble on... back to my original question do you think it is because of โ€œcinchโ€ taking over??

Guest
reply icon Replying to comment of Guest-1504898

I smell a rat and maybe it is time to file complaints throught state attorney generals.

Guest
reply icon Replying to comment of Guest-1504898

For anyone who needs the direct number it is 800-531-**** this will allow you to speak to a rep, regional manager over service providers and will allow you to get in touch with corporate offices.

Guest

Is this still an active tread??? We are dealing with these yahoos right now.

3 weeks no A/C pushing 90 degree heat!

We would join a lawsuit in a heartbeat! We also filed claims with the BBB, FTC and Consumer Reports as well as called our local media and filed reviews on every website I could find.

Lori S Hjm

I will join a class action lawsuit against HMS Warranty company! They are a fake service provider!!!!!

Lori S Hjm

I AGREEE 100% HMS is a fraud!

Guest

I would definitely join. Over three weeks with no AC and no resolution in sight.

Been getting the run around for weeks and have been lied to many times. This is the worst company I have ever dealt with. The customer service is useless and supervisors never call you back.

It's been super hot here so we had to buy window units just to make it semi comfortable in our house. They keep deleting my post along with other comments and posts that are negative off of their facebook page.

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