HMS Home Warranty Complaints and Reviews

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  • Customers like
    • Prompt response to calls1
  • Customers don't like
    • Run-around8
    • Service6
    • High cost5

Total scam. I've been without ac for 3 weeks. They point the finger at the repair company (that they chose) and the repair company points the finger at warranty. Meanwhile nothing actually happens and I'm living in a 92 degree house. Thieves and scam artists. Add comment

  • Aug 21
  • Repairs
  • Rineyville, Kentucky
  • Hms Home Warranty
  • 1
  • 1
  • 20
  • REVIEW RATING 4/5

This is my third claim for heating and air related problems with HMS. They delay sending a contractor out and then delay making needed repairs. Customer service rep claims parts have to be shipped resulting in delay which is incorrect as manufacturer is local. Second complaint took over a week to repair leaving us without heat except for a propane fireplace that required monitoring, resulting in... Read more

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  • Aug 11
  • Repairs
  • Cincinnati, Ohio
  • Hms Home Warranty Claim
  • 1
  • 1
  • 56
  • REVIEW RATING 4/5

HMS could not have butchered my claims any worse than they did. They over promised and undelivered on each transaction. At the end of my contract I decided that I was not going to renew. HMS would not stop calling me asking to stay with them. Unfortunately, I decided to stay after they lowered my claim deductible from $100 to $50. Big mistake on my end. I had two claims that technicians came... Read more

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  • Aug 08
  • Repairs
  • Churchville, Maryland
  • Hms Home Warranty Claim
  • 31
  • REVIEW RATING 4/5

So far, I'm not impressed. Trying to submit our first claim. We submitted it on Monday. I was impressed they sent out a service tech on Tuesday. The tech told me that the range had to be replaced. I paid the $100 deductible at that time. I called on Thursday to follow up and was told t should be covered but was in the "authorization department" and their should be a decision no later than... Read more

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  • Aug 06
  • Repairs
  • Leesburg, Virginia
  • Hms Home Warranty Plan
  • 1
  • 1
  • 47
  • REVIEW RATING 4/5

After multiple attempts they could not fix my AC and would not pay to replace the entire unit. I was told on two different occasions that I would get a new AC unit, only for them to try replacing parts and the unit still not working. I have been out of AC for almost 30 days at this point and have two small children located inside the house. I have also had to pay each time they keep coming out... Read more

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  • Jul 30
  • Repairs
  • Memphis, Tennessee
  • Hms Home Warranty Water Heater Repair
  • 2
  • 2
  • 25
  • REVIEW RATING 4/5

It took 3 weeks to get my waterheater and after looking for a better company and finding one they refused to refund my months I had paid for....total 4 months.I was suppose to hear back from them in 24 hours...guess what its been 4 days already.I have been with this company along time and this how I am treated.There have been several years when there was no claim from me.I wonder what they did... Read more

Was this review helpful? 0 0

  • Jul 26
  • Repairs
  • Dayton, Ohio
  • Hms Home Warranty Claim
  • 3
  • 3
  • 41
  • REVIEW RATING 4/5

HMS national called me last week to tell me the decision made on my refrigerator issue was that they were going to replace the it. I was given a model # and was told I would receive an ATA once it was available. A supervisor called me today to tell me they reviewed it further and they denied it as a pre-existing condition. This company lies to its customers and their level of customer service is... Read more

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  • Jul 23
  • Repairs
  • District Heights, Maryland
  • Hms Home Warranty Air Conditioning Repair
  • 1
  • 1
  • 35
  • REVIEW RATING 3/5

Never had an issue in the past until recently. Central air unit has been currently out for 2 weeks. Part was allegedly ordered, repair company claims they never received it (after 2 weeks). I've been calling everyday and getting the same excuses. I don't know if the company has changed management.......there's definitely a big problem with service. I've had a newborn in the house with temps over... Read more

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  • Jul 21
  • Repairs
  • Wyncote, Pennsylvania
  • Hms Home Warranty
  • 2
  • 2
  • 51
  • REVIEW RATING 4/5

Rather than wasting any more time or energy with this company just report all problems to: Pam.bondi@Myfloridalegal.com. Also report to the Florida Attorney General at Consumer.services@myfloridacfo.com This company operates out of Florida thus you must deal with Florida agencies. You can call dept of finance at 850-413-3089. They will be very helpful. They may be able to collectively take care... Read more

Was this review helpful? 2 0

  • Jul 13
  • Repairs
  • Hms Home Warranty
  • 2
  • 2
  • 61
  • REVIEW RATING 4/5

I was promised a refund check from HMS WARRANTY CO starting in February OF 2015. They claimed that they mailed me a check in May. Of course, the check never arrived. Now they are claiming that they stopped payment and cut another check that never arrived. What a strange coincidence! Their best skill is lying, making ridiculous excuses and dragging their feet. Accounts receivable clerk claims that... Read more

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