HMS Home Warranty Complaints and Reviews

1.2
  • Service3 votes
  • Run-around3 votes
  • High cost1 votes
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  • Mar 21
  • Repairs
  • Maryland, United States
  • Heating Unit
  • 1
  • 1
  • 34
  • REVIEW RATING 5/5

Me and my wife just purchased a home, and during the home inspection (Jan 25th) it was determined that the heat wasn't working right (em heat only). It took about 3 weeks after the home inspection to get someone out there, who "fixed" it. During our final walk through, we found out the heating still wasn't working. They had another HVAC person come out the day of settlement and tell us they... Read more

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  • Mar 12
  • Repairs
  • Damascus, Maryland
  • Heat Pump Repair
  • 1
  • 1
  • 43
  • REVIEW RATING 4/5

Recall claim for outdoor heat pump filed 1/24/15 at 1945. Claim supposedly updated to emergency status due to record low temperatures experienced in MD. Unit finally replaced 3/11/15 when the weather reached 60 degrees. Unit failure was found to be the result of an incorrectly replaced fan motor and an improperly wired defrost board both of which were completed by contractors sent by HMS in... Read more

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  • Mar 07
  • Repairs
  • Jefferson, Maryland
  • Heating Unit
  • 3
  • 3
  • 30
  • REVIEW RATING 4/5

I had 3 comebacks with my HVAC heater. The company that hms sent out did not repair my issue properly after the 3rd time I had to call a company on my own to properly repair my heating issue. I believe lot has do with the type of companies that hms calls to do your repair. Does hms do extensive research on these companies? Hms needs to be more selective on who they call to repair customers homes.... Read more

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  • Feb 26
  • Repairs
  • Baltimore, Maryland
  • Dryer
  • 1
  • 1
  • 35
  • REVIEW RATING 4/5

Working with HMS, home warranty company, it took 6 weeks to get my dryer replaced, due primarily to the incompetence of their contractual delivery company, Apollo. I asked that they get a different delivery company after the first month of problems, but Apollo did the final delivery, (after sending my dryer back to GE!). Apollo damaged my 1 month old flooring and porch paint by scraping the dryer... Read more

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  • Feb 23
  • Repairs
  • Goldsboro, North Carolina
  • Furnace
  • 1
  • 1
  • 117
  • REVIEW RATING 4/5

I bought a HMS Home Warranty when I purchased my house in April 2014. My Furnace went (I suppose), HMS sent out a repairman from Airmates who took about 2 hours to say he first didn't know what was wrong, then concluded it was a bad gas valve. I was told by HMS that the furnace would be replaced and my cost would be 477.00 and change extra. I paid the 75.00 deductible on the first visit. I was... Read more

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  • Feb 19
  • Repairs
  • Ellicott City, Maryland
  • Basement Leakage Coverage
  • 2
  • 2
  • 68
  • REVIEW RATING 5/5

Discovered a major leak with dark rust discoloration in our basement on a Friday morning. Called HMS at 645AM with the claim and they put it in as an emergency. Told to expect a call from one of their "network" service providers in two hours or call them back. No call. Called HMS...had to retell the entire story of the situation to new rep...told that they had contacted another service provider... Read more

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  • Feb 14
  • Household Services
  • Water Heater Replacement
  • 1
  • 1
  • 87
  • REVIEW RATING 4/5

Hot water heater had to be replaced. Plumber got $100 co pay. Then I was informed there would be an additional $530 in charges to modify the water line, gas line and flue. That is part of installing a new water heater. HMS SAID IT WAS BETWEEN ME AND THE PLUMBER THEY SENT. No. You are the ones who pick these vendors. After paying for this warranty for three years with no major claims, this is very... Read more

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I paid a repair man hms sent to our home 100 dollars to fix our dishwasher looked at said it needed a switch that was a month ago won't return our calls had to fix it myself hms told me they don't refund deductible because they came out and looked at it Which is bs guy took my 100 and never came back and hms is joke !!! Don't waste your money Add comment

  • Feb 11
  • Repairs
  • Ellettsville, Indiana
  • Dishwasher
  • 1
  • 1
  • 72
  • REVIEW RATING 4/5

We had a home warranty purchased with our home approximately a year ago. We started having trouble with our dishwasher and called to have a service tech come out. The dishwasher is old. And we were quite sure it needed to be replaced. The tech messed with it a lot, and came back with some parts. He said it was the heating element, as well as some other issues with the pump. It never really worked... Read more

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  • Feb 10
  • Repairs
  • Home Warranty
  • 2
  • 2
  • 111
  • REVIEW RATING 5/5

We purchased our home 2 years ago. It came with an HMS warranty. The first year we had a few claims for heating, and plumbing issues. Only one time did we not get service right away, due to the service company not calling us back or getting the Job number from HSM, this was cleared quickly however. One of the issues we had with our heater they sent a company out that said we had not done a clean... Read more

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