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1.2 Based on 66 reviews
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  • Customers like
    • It sucks 1
    • Prompt response to calls 1
  • Customers don't like
    • Run-around 10
    • Service 9
    • Run around and lies 8

Last week I placed a claim with HMS about my split A/C unit leaking water in the home and the promptly gave me a reference # and the vendor contact information for me to set up the service call. After I spoke with the service agent I just had this bad feeling. On a separate note, he told me he would call before he showed and he didn't and I have dogs and an infant. I emphasized the importance of calling ahead. We were not happy about that. ... Read more

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If I could give them negative stars I would! This company is a total scam!! We bought a house where the sellers provided a home warranty. This is the company it is through. So, we move in and within 2 weeks our pool's filtration system and pump goes out. It takes them a week to send someone out to look at it (meanwhile we throw hundreds of dollars in chemicals into the pool to try to keep it clean without working filtration). Then the company... Read more

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I am a real estate professional and bought this home warranty for myself. I've used various one's and this is by far the ABSOLUTE WORST!! On hold each and every time for at least 20 minutes then the customer service person is useless. All the other warranty companies allow you to use your own vendor and they pay them. My AC went out and it was to be over 90 that day. I have 2 large dogs and work at home mostly. My HVAC company could be out... Read more

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We were traveling out of state when I got a voicemail from a plumbing company about the work order they received for our house. Panicked, I called the plumbing company. They had received a fax from HMS stating that there was a gas leak in our hot water heater. Suspicious since we had had that exact problem six months ago, and it had already been fixed, I attempted to reach HMS to discuss. After four phone calls and being on hold over twenty... Read more

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I am a Real Estate Professional in the area. Our representative is Bill Smith, this company is absolutely not worth the investment of buying a home warranty. Do not use HMS. I have a buyer who had a pipe break in the wall which damaged the wall and flooring. HMS covered the $40 pipe, and would not fix the walls and flooring area. Bill Smith told me "Too Bad" when I called to speak with him. He was absolutely rude during the phone call and said... Read more

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It has been over two weeks and I am still getting the run around with my ac claim. I have had to call everyday since i filed my claim and i can't get anyone in the corporate office to call me back. The tec that was sent out recommended a new system all together. Hms wants to cover one part of my claim at a low percentage and not the complete unit. I would have to pay both hms and the tec out of pocket thousands of dollars. My warranty states... Read more

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Been with a broken a/c for 3 weeks and each contractor they assign us refuse to schedule an appointment and says they're not taking warranty customers at this time. Have spoken to 6 different claims reps about this and no one has been able to help us and get us a technician to come out to service our unit. 3 different reps promised a supervisor would call me back and no one has! Going into another week of 90 degree weather with no a/c and the... Read more

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I started an online claim to report that my A/C condenser was not functioning. The claim was created immediately by the automated system. I was contacted by an HVAC contractor who came out promptly to diagnose the issue. The verdict: A/C Condenser is shot and needs to be replaced. An entire week passed by and no communication has been made regarding this issue after repeated attempts by me to contact them. No return phone calls whatsoever!... Read more

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3 Times they came to my home.The problem is still not fixed.They give me the run around. Im still waiting for a manager to calk me.

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Filed claim for AC repair. Their repairman states it is a relay or control panel (that the contract states is covered). HMS says "no, it is an energy management system" which is not covered even though the part that needs repair is called " DuroZone Control Panel". When I asked for a supervisor to call me I never heard back from them. This is the second time I have gotten a denial over words THEY (not the repairman they sent) have assigned to... Read more

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