HMS Home Warranty Complaints and Reviews

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  • Customers like
    • Prompt response to calls1
  • Customers don't like
    • Run-around8
    • Service6
    • High cost4

  • 2 days ago
  • Household Services
  • Dayton, Ohio
  • 10
  • REVIEW RATING 4/5

HMS national called me last week to tell me the decision made on my refrigerator issue was that they were going to replace the it. I was given a model # and was told I would receive an ATA once it was available. A supervisor called me today to tell me they reviewed it further and they denied it as a pre-existing condition. This company lies to its customers and their level of customer service is... Read more

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  • Jul 23
  • Repairs
  • District Heights, Maryland
  • Ac Repair
  • 13
  • REVIEW RATING 3/5

Never had an issue in the past until recently. Central air unit has been currently out for 2 weeks. Part was allegedly ordered, repair company claims they never received it (after 2 weeks). I've been calling everyday and getting the same excuses. I don't know if the company has changed management.......there's definitely a big problem with service. I've had a newborn in the house with temps over... Read more

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  • Jul 21
  • Repairs
  • Wyncote, Pennsylvania
  • Hms Home Warranty
  • 2
  • 2
  • 17
  • REVIEW RATING 4/5

Rather than wasting any more time or energy with this company just report all problems to: Pam.bondi@Myfloridalegal.com. Also report to the Florida Attorney General at Consumer.services@myfloridacfo.com This company operates out of Florida thus you must deal with Florida agencies. You can call dept of finance at 850-413-3089. They will be very helpful. They may be able to collectively take care... Read more

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  • Jul 13
  • Repairs
  • Hms Home Warranty
  • 1
  • 1
  • 39
  • REVIEW RATING 4/5

I was promised a refund check from HMS WARRANTY CO starting in February OF 2015. They claimed that they mailed me a check in May. Of course, the check never arrived. Now they are claiming that they stopped payment and cut another check that never arrived. What a strange coincidence! Their best skill is lying, making ridiculous excuses and dragging their feet. Accounts receivable clerk claims that... Read more

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  • Jul 08
  • Property Insurance
  • Elwood, Illinois
  • Hms Home Warranty Plan
  • 1
  • 1
  • 61
  • REVIEW RATING 5/5

To be fair, I understand the goal of any insurance company is to pay out less to you than you pay them; however, with HMS/National/Homesure of America the odds are stacked quite heavily in their favor. When they're selling you a home warranty, they act like they cover almost any repair; unknown pre-existing conditions? - No problem! But, what is buried in the pages of fine print are exclusions... Read more

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  • Jul 07
  • Property Insurance
  • Dayton, Ohio
  • Hms Home Warranty
  • 1
  • 1
  • 4
  • REVIEW RATING 4/5

Sent in a Preventive Maintenance Claim per contract. Talk to a rep. today, six weeks from date she said they ,HMS received claim. Per HMS PM-call center, and warranty book proccessing of this claim may take Four to Six Weeks. Todays rep.says I should wait another Three To Six days, and call back! Oh boy...another ten plus minutes of hold music. Read more

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  • Jul 02
  • Repairs
  • Odenton, Maryland
  • Hms Home Warranty Claim
  • 1
  • 1
  • 60
  • REVIEW RATING 4/5

My A/C broke during a week where heat index was 105 degrees. The service tech came out, I paid my $100 deductible and was expecting the claim to be submitted within 24 hours per the contractors agreement with HMS. The claim wasn't submitted until 5 days later and 4 phone calls to HMS by myself!! Needless to say, 18 days later I am still without A/C and to make matters even worse am told the... Read more

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  • Jul 01
  • Repairs
  • Cascade Locks, Oregon
  • Dishwasher
  • 31
  • REVIEW RATING 4/5

I was told that because of use wear and tear on a dishwasher part that it would not be covered. What kind of bulls--- is that. The offer was no matter how old an appliance is it would be covered. If that goes for a dishwasher is that the same for any appliance including A/C or heating? How else would something break unless you use the appliance. Talk about the "small writing" this is a travesty... Read more

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  • Jun 19
  • Repairs
  • Knoxville, Tennessee
  • Warranty Claim
  • 67
  • REVIEW RATING 4/5

We have had nothing but a horrible experience with HMS since our first claim filed in August 2014. Now - almost a year later - we are our $300 and the problem was never even attempted to be fixed. As a result of the lack of response on our claim - even with MULTIPLE follow-up calls/emails demanding someone DO SOMETHING - we ended up having an electrical fire and only by the grace of God are our 4... Read more

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  • Jun 13
  • Repairs
  • Fayetteville, North Carolina
  • Hot Water Heater Repair
  • 69
  • REVIEW RATING 4/5

We are renters who are authorized by the owner on the contract. The hot water heater went out on a Sunday. Initially, our case was deemed "not an emergency" because I was intelligent enough to shut off the water pouring out of the heater and stopped the flooding in my garage. The next day, the plumber came out, confirmed that the water heater was broken and needed to be replaced. He did this... Read more

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