HMS Home Warranty Complaints and Reviews

1.2
  • Service2 votes
  • Run-around1 votes
  • High cost1 votes
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  • Feb 26
  • Repairs
  • Baltimore, Maryland
  • Dryer
  • 1
  • 1
  • 22
  • REVIEW RATING 4/5

Working with HMS, home warranty company, it took 6 weeks to get my dryer replaced, due primarily to the incompetence of their contractual delivery company, Apollo. I asked that they get a different delivery company after the first month of problems, but Apollo did the final delivery, (after sending my dryer back to GE!). Apollo damaged my 1 month old flooring and porch paint by scraping the dryer... Read more

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  • Feb 23
  • Repairs
  • Goldsboro, North Carolina
  • Furnace
  • 1
  • 1
  • 68
  • REVIEW RATING 4/5

I bought a HMS Home Warranty when I purchased my house in April 2014. My Furnace went (I suppose), HMS sent out a repairman from Airmates who took about 2 hours to say he first didn't know what was wrong, then concluded it was a bad gas valve. I was told by HMS that the furnace would be replaced and my cost would be 477.00 and change extra. I paid the 75.00 deductible on the first visit. I was... Read more

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  • Feb 19
  • Repairs
  • Ellicott City, Maryland
  • Basement Leakage Coverage
  • 2
  • 2
  • 51
  • REVIEW RATING 5/5

Discovered a major leak with dark rust discoloration in our basement on a Friday morning. Called HMS at 645AM with the claim and they put it in as an emergency. Told to expect a call from one of their "network" service providers in two hours or call them back. No call. Called HMS...had to retell the entire story of the situation to new rep...told that they had contacted another service provider... Read more

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  • Feb 14
  • Household Services
  • Water Heater Replacement
  • 1
  • 1
  • 66
  • REVIEW RATING 4/5

Hot water heater had to be replaced. Plumber got $100 co pay. Then I was informed there would be an additional $530 in charges to modify the water line, gas line and flue. That is part of installing a new water heater. HMS SAID IT WAS BETWEEN ME AND THE PLUMBER THEY SENT. No. You are the ones who pick these vendors. After paying for this warranty for three years with no major claims, this is very... Read more

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I paid a repair man hms sent to our home 100 dollars to fix our dishwasher looked at said it needed a switch that was a month ago won't return our calls had to fix it myself hms told me they don't refund deductible because they came out and looked at it Which is bs guy took my 100 and never came back and hms is joke !!! Don't waste your money Add comment

  • Feb 11
  • Repairs
  • Ellettsville, Indiana
  • Dishwasher
  • 1
  • 1
  • 54
  • REVIEW RATING 4/5

We had a home warranty purchased with our home approximately a year ago. We started having trouble with our dishwasher and called to have a service tech come out. The dishwasher is old. And we were quite sure it needed to be replaced. The tech messed with it a lot, and came back with some parts. He said it was the heating element, as well as some other issues with the pump. It never really worked... Read more

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  • Feb 10
  • Repairs
  • Home Warranty
  • 2
  • 2
  • 88
  • REVIEW RATING 5/5

We purchased our home 2 years ago. It came with an HMS warranty. The first year we had a few claims for heating, and plumbing issues. Only one time did we not get service right away, due to the service company not calling us back or getting the Job number from HSM, this was cleared quickly however. One of the issues we had with our heater they sent a company out that said we had not done a clean... Read more

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  • Jan 28
  • Repairs
  • Carney, Maryland
  • Heater Repair
  • 1
  • 1
  • 91
  • REVIEW RATING 5/5

I had an issue with my heater. They had to order a part which took 4 days to come in. Then I was told my thermostat also needed to be replaced. They were offering a builders grade one even though I have a digital programmable one. My contract clearly states products that cannot be repaired will be replaced with a comparable product. How is that a comparable part? I have called and called and have... Read more

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  • Jan 21
  • Plumbing
  • Lawrence, Kansas
  • Toilet Repair
  • 1
  • 1
  • 71
  • REVIEW RATING 4/5

We thought it was a faulty wax seal because of dripping in garage. Plumber said 4 bolt toilet with only 2 bolts. They no longer make 4 bolt toilets and would probably need a new flang to fit. Because it only has 2 bolts the toilet is not tight on the floor and caused the leak. HMS said it was faulty installation and won't cover the cost of replacing the toilet. Online research tells me that... Read more

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  • Jan 20
  • Property Insurance
  • Home Warranty
  • 1
  • 1
  • 66
  • REVIEW RATING 4/5

I have a home warranty with HMS, purchased by the seller of my new home. The touchpad on my oven is starting to go out and a couple of the buttons no longer work. The oven still works, which I made sure of before purchasing the home. It wasn't until using the oven more extensively that I discovered the buttons were not working. This may have happened after I purchased the home, there is no... Read more

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