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1.2 Based on 61 reviews
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  • Customers like
    • It sucks 1
    • Prompt response to calls 1
  • Customers don't like
    • Run-around 10
    • Service 9
    • Run around and lies 7

Filed claim for AC repair. Their repairman states it is a relay or control panel (that the contract states is covered). HMS says "no, it is an energy management system" which is not covered even though the part that needs repair is called " DuroZone Control Panel". When I asked for a supervisor to call me I never heard back from them. This is the second time I have gotten a denial over words THEY (not the repairman they sent) have assigned to... Read more

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I've had my warrenty for 3 yrs an have never got a resolution to my issue without numerous calls .a yr ago it took me 4 days to get someone to send their guy to my area of ohio because no 1 is contracted to my areaof just west of col. Ohio.this week a water heater leaking all over my basement an again no one services my area but 1 company an they cant get here for a week.i really like the hms slogan to (to make home ownership easy for you)WOW so... Read more

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In January I submitted a claim for my water heater that stopped working. First, it was on a weekend and they told me that not having hot water wasn't an emergency so they wouldn't pay the premium for the plumber to come out on a Sunday. When they finally came, the water heater when it was working was leaking carbon monoxide into the home, little did we know. So much for not being an emergency. Then they told us they wouldn't cover it because it... Read more

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On March 29th I submitted a claim to HMS for my washing machine and they promptly responded. They worked to find a repair place and setup an appointment to have the machine repaired. The first place they assigned me to said they couldn't repair my machine because I couldn't provide the serial and model number since it had washed off the sticker. Then they attempted to set me up with a GM repair place since that is the type of machine I have, but... Read more

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I havent had AC for 2 WEEKS! Contractor is fly by night outfit .Tell your friends not to buy a home with HMS Warranty .biggest crooks out there . What a nightmare ...Sellersburg,IN. Add comment

HMS Home warranty is not good when you have to realy go for claim, unfortunately I've it. My AC unit stop working and place a calim (91666299), Not sure what reported by technican, but they deny calim saying that installed motor was not right and rain plug was not taken out during installtion. I brough home 9 month ago and it was working fine, Home Inspector is not going to look that level of detaill, It looks to me that they are reasoing not... Read more

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Total scam artists. Not worth it because the only make excuses. Call and report any problems to the Florida Attorney General's office. 850-414-3990. Add comment

I canceled my Warranty with HMS in January because they straight up lied to me. Never came out to fix my dishwasher after several calls. So I canceled it. Called me back again in February saying they did not get the payment for the month. I told them again I canceled because the company lied to me. I was told again I would not get another call from them and it was taken care of. I just recived another call from them saying my bill was... Read more

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You have to be extremely patient if you decide to go with HMS. I am now entering the second month of dealing with an HMS repair person about a dryer issue. He has been here three times, no-showed once and replaced 2 parts that did not solve the problem. I love leaving work early and/or having to reschedule events so that I can be home for the problem not to be fixed. I think this will somehow be more cost-effective than not having a warranty,... Read more

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I will never renew with this home warranty company again. Every time I've tried to use the warranty, I get "no, sorry, that's not covered." The icemaker wasn't working, but it was at the valve location. But the valve to the icemaker wasn't covered, just the valve to the dishwasher and clothes washer. Why? We've had other issues as well. But the last one was the worst...they sold me an ADDITIONAL contract to cover my hot tub. But now that... Read more

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