HMS Home Warranty Complaints and Reviews

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HMS Home Warranty
Main address: 1625 NW 136 Avenue Suite 210 33355 Fort Lauderdale FL
(800) 941-9000; (800) 531-3466; (800) 432-103, , info@hmsnational.com
  • 98 complaints
  • $81.9K claimed losses
  • $835 average
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  • Aug 19
  • Household Services
  • Service Refund
  • 1
  • 1
  • 26

I sold my home with approximately 4 months left on the policy. I canceled the policy as of the date of the closing and was told I would get a refund. I waited about a month. When the refund did not arrive, I was told it had been sent to the old address and needed to be reissued. When I check did not arrive, I called again and was told I was not entitled to a refund at all. I had had the policy... Read more

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  • Aug 01
  • Repairs
  • Electric Cook Repair
  • 1
  • 1
  • 64

first visit..give up an afternoon and the repair guy they sent continued making sparks fly with no safety precessions for self not knowledge of what pole you connect to what with meter. Three calls to his boss later he says. You power indicator does not work and because you do not need to on indicator to cook food you warranty is no good. Ask him to show me what he took apart and the indicator... Read more

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  • Jul 02
  • Repairs
  • Ac Repair Overcharging
  • 2
  • 2
  • 202

In their home warranty coverage booklet, they listed what they can cover under different categories and items. Their list is very comprehensive, but there is no way to verify until you make a claim. June 17, 2014 at 5:00 am, I called 1-864-716-5800 to submit a claim. The lady who answered the phone processed the claim and she said, “Stay online and I will call a contractor” which she did. She... Read more

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  • Jun 27
  • Repairs
  • Home Warranty
  • 1
  • 1
  • 107

There is a lot of things they don't cover and they have some incompetent service providers so beware. Ask a lot of questions and if you can get someone else to double-check any work they do in your home. They had a vendor work do work on my furnace, contractor replaced the furnace limit switch with an incorrect part leaving a large hole open directly over the burner rack - a carbon monoxide... Read more

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  • Jun 22
  • Household Services
  • Columbus, Indiana
  • Home Warranty
  • 1
  • 1
  • 66

We have now went 5 days with no AC in 90 degree weather and look to be at least 5-10 more because HMS would not approve the part priced by their contractor. He was told they could find it cheaper. They have been "researching" parts since then even though my claim was in "emergency status". Even if a part is approved it will need to be shipped and then another service call by a company out of my... Read more

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  • Jun 18
  • Appliances and Electronics
  • Washington, District Of Columbia
  • Freezer Ice Maker
  • 1
  • 1
  • 63

My ice maker didn't work and I called HMS to send me a company to take a look at it. AAA Appliance Master got this assignment. The tech told me one thing and report to HMS another thing. When he was in my house he said the motor is not working. He got disappeared for ten days finally after 5 or 6 messages he called and told me the bucket is bad. He can't replace it, while he told HMS the... Read more

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  • Jun 17
  • Repairs
  • Cincinnati, Ohio
  • Home Warranty
  • 1
  • 1
  • 94

We purchased our home in the Cincinnati area last year and this warranty was provided by the seller of the home. Our A/C died and they sent two different incompetent or unwilling service providers to our home, neither fixed the problem and said they couldn't figure out what the problem was. Because our home was so miserably hot and we had no confidence that a third provider would be any... Read more

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  • Jun 16
  • Household Services
  • Home Warranty Company
  • 1
  • 1
  • 41

had to have a/c service hms sent company out waited all day to get service the company came out told hms a description of the problem and I was told that they would send in a report and I would here from the warranty company waited three days finally called hms and it turns the company that came out reported that they do not do this type of work for which they charged me a 100 dollar deductible.... Read more

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  • May 27
  • Plumbing
  • Clarksburg, Maryland
  • Home Warranty
  • 1
  • 1
  • 52

Do not get this insurance in any case. They come in to fix something and say it was maintenance and charge more. They have NO clue about their vendors. I mean it! They LIE for refund. Pl. RUN! It is impossible to get someone on the line. Twice the call back # called me and the rep. hung up the phone. This is SHADY! Do not get this insurance in any case. They want to lure money from you. I am sure... Read more

Was this review helpful? 0 2

  • May 27
  • Home Construction and Repair
  • Fort George G. Meade, Maryland
  • Unit Replacement
  • 1
  • 1
  • 94

Our A/C Unit flooded our basement on Tuesday night 5/20. When we called HMS for service it took their contractor until Friday 5/23 to come out. The case was marked emergency due to health issues. My mother who was visiting from out of town recovering from a quadruple by-pass and Aunt who has MS was present. The contractor told us he'd be out to our home Saturday to replace the unit, because HMS... Read more

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