HMS Home Warranty

Our furnace is an older model. We noticed a pipe was hot and there was an old smell. HMS sent the a company, Air Lingus, out to look at the furnace. The gentleman looked at it for ...

If you expect to recieve prompt, reliable customer service, don't bother with HMS or the companies they use to evaluate your repairs. You will end up paying $100 dollars every...

We are now at day 23 with no AC and temps at 90-105 degrees. Supposedly the wrong part was ordered and now the part needs to be MADE! No one can tell us the status of the repair, ...

After our initial claim was denied we had our own technician come out to review the problem. He said that HMS's denial was complete crap and that he would give us his own write-up...

Near the end of June 2009 my air conditioner gave up the ghost. I called HMS my home warranty people at 800-432-1033 gave them my contract number of 58078039. By July 2nd the new...

I have 2 claims and two disappointments.-If this is holiday - forget about the 24 hours promised in the contract. HMS assistant and servicing company tell you that your prob...

Wow - same thing with me 2 weeks and still counting - I have heard so many DIFFERENT stories from everyone I talk to, I don't think they know if they are coming or going. The part ...

I feel as if this company has totally mis lead me into believing that they will fix everything covered in the insurance claim, but behold they do not, not only did I have to pay th...

My house AC is not working so I called HMS two weeks ago. After 5 days, they gave me an estimate on how much it will cost to fix and my options. I choose to go with HMS to fix the ...

HMS Home Warranties..Horrible company...check all other options before buying from them..Had a contract and they could not find me in there system...Realtor had to fax information ...

So I purchased a home in early February. Along with the home purchase purchase process, I went with HMS as a home warranty company. What a huge mistake!! The week of May 15th, my A...

I wholeheartedly regret that I did not read these reviews sooner. Although these complaints were written 1-2 years ago, HMS has done nothing to improve their quality of service. Th...

HMW HOme warranty - called when my heating unit is not warming up my house. They said all parts are "working". When below freezing temperatures the unit ran nonstop and the warme...

As a single woman with 2 small children in my home, I purchased the HMS warranty when recently purchasing my first home. Their literature is very misleading,I thought I was buying ...

This company needs to be run out of business. The only service they offer is to collect the deductible. Then they leave you to find your own solution in a more timely matter.We had...

Had a $4,000 GE Monogram fridge, which came with my just purchased home. After 3 service companies and 5 visits (taking all together 5 weeks), finally HMS offered a replacement (so...

The docter release mr to full duty worker. put the empolyer put me on flma.so i have no benefit or income now.I did fce.the docter never said any thing about the test.the job and t...

AC unit is bad claim approved July 2 after many calls evey call a different person with a different story. Started to talk with supervisors all lied. As off now supervisors will no...

Had to call in for a range that started having problems. Was offered the buyout or replacement. We have a double oven freestanding Frididare range (approx. value $1299.00) They ...

As a new home owner I bought the basic HMS Warranty unfortunately my kitchen sink started leaking when I called HMS they sent a local plumber who came and said that there was some ...

My husband and I received an HMS home warranty when we bought our home in 2008. We have continued to renew the warranty each year, as we heard good reviews about the warranty. Ho...

We have been going into our 4th month with a broken air conditioning unit. HMS has been contacted numerous time, which resulted to non-call back, ordering wrong parts constantly, u...

HMS is the worst company the the U.S. My AC went out two months ago. I still have no AC. They sent a guy he said my compressor was broken. It took two weeks for parts. They lost th...

The girl on the phone acts like she is the trades person. What the *** did we pay for? They must have a lot of frustrated customers since it takes 20 minutes to answer the phone...

When I purchased a HMS National/Cross Country/Total Protect Home warranty I specifically asked if it covered Heat/AC split unit repair/replacement. I was told then, and in all sub...

I am in the middle of a heatwave and my air conditioning has gone out. I renewed my contract the beginning of the year and this is the first time I am using it. I called HMS three...

I,too, am disgusted with HMS. We purchased our home, just outside Philadelphia, in 2007. The sump pump has never had to work until Sunday, February 28,2010. For the record, the hom...

This company never calls the repair company. They leave it for you to deal with. They could care less how long you sit without service. They won't cover what you believe is cov...

HMS is the worst company I have dealt in my entire lifetime. A long story short. Called them and they sent out a company 5 days later. They showed up look at my AC and said HMS ...

Bought a home and heat pump was malfunctioning.First tech talked about his wifes *** more than the heat pump. Second tech of course said it was installed wrong so claim was deni...