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  • 2 days ago
  • Repairs
  • Carney, Maryland
  • Heater Repair
  • 17
  • REVIEW RATING 4/5

I had an issue with my heater. They had to order a part which took 4 days to come in. Then I was told my thermostat also needed to be replaced. They were offering a builders grade one even though I have a digital programmable one. My contract clearly states products that cannot be repaired will be replaced with a comparable product. How is that a comparable part? I have called and called and have... Read more

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  • Jan 21
  • Plumbing
  • Lawrence, Kansas
  • Toilet Repair
  • 1
  • 1
  • 29
  • REVIEW RATING 3/5

We thought it was a faulty wax seal because of dripping in garage. Plumber said 4 bolt toilet with only 2 bolts. They no longer make 4 bolt toilets and would probably need a new flang to fit. Because it only has 2 bolts the toilet is not tight on the floor and caused the leak. HMS said it was faulty installation and won't cover the cost of replacing the toilet. Online research tells me that... Read more

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  • Jan 20
  • Property Insurance
  • Home Warranty
  • 1
  • 1
  • 27
  • REVIEW RATING 4/5

I have a home warranty with HMS, purchased by the seller of my new home. The touchpad on my oven is starting to go out and a couple of the buttons no longer work. The oven still works, which I made sure of before purchasing the home. It wasn't until using the oven more extensively that I discovered the buttons were not working. This may have happened after I purchased the home, there is no... Read more

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  • Jan 20
  • Repairs
  • Bowie, Maryland
  • Furnace Repair
  • 2
  • 2
  • 23
  • REVIEW RATING 4/5

Using this company, we were left without heat for over 24 hours. They are supposed to deal with companies that have emergency services. only contacted one company. Left without heat in sub30% temperatures. They may be open 24 hours but what difference does it make if you can't get emergency services? Made repeated phone calls to them and was given the same script. Wait until you're called. If... Read more

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  • Jan 03
  • Repairs
  • Edwardsville, Illinois
  • Home Warranty
  • 1
  • 1
  • 102
  • REVIEW RATING 4/5

I am a first time home buyer, single woman, i called HMS because my furnace which is gas kept making loud noises..i called HMS and stated I HAVE no idea what is covered, and i don't understand my warranty. I explained the noise it was making and the rep put me on hold to check my warranty and cam3 back on the line and said lets file a claim. I did so thinking that thia company wouldn't have me... Read more

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  • Dec 26, 2014
  • Repairs
  • Sump Pump Replacement
  • 2
  • 2
  • 73
  • REVIEW RATING 4/5

HMS Home Warranty is a fraud. DO NOT USED THIS COMPANY. I'm so pissed with HMS.......I would give you all of my stories but i will look like a fool. So please take my word and DON'T USE THIS COMPANY!!!! FYI...... I had them for two years and every claim (7) that I tried to get had an excuse or was not under warranty according to customer service. My main purpose for going with this company was... Read more

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  • Dec 04, 2014
  • Repairs
  • Sterling, Virginia
  • Washer And Dryer Diagnostics
  • 1
  • 1
  • 58
  • REVIEW RATING 4/5

has been 56 days waiting for the service to be done by this company ,I been calling him more than 10 times a day to have it resolved they keep pushing me from day to day since the technician diagnostic told them that is not repairable machine really they don't want to replace it . they are doing a very bad services don't wast your time and money to have a warranty for your home with this... Read more

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  • Nov 04, 2014
  • Repairs
  • Upper Marlboro, Maryland
  • Microwave
  • 1
  • 1
  • 117
  • REVIEW RATING 4/5

I have gone without a MICROWAVE now for over 4 months (July 8 till date) not because I could not simply go out and buy one but because this Company is SIMPLY VERY UNRELIABLE! The time and energy I have wasted on the phone with this company over a simple microwave that costs less than $400 is NOT worth it. Very Bad Company!!! After a MICROWAVE was approved for my home, NO ONE ever contacted me... Read more

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  • Sep 25, 2014
  • Repairs
  • Gaithersburg, Maryland
  • Warranty Service Refusal
  • 1
  • 1
  • 152
  • REVIEW RATING 4/5

I had a stove that is faulty. Provider of choice from HMS came out. Was pleasant enough claimed I would hear from HMS adnt hat he would provide replacement part numbers and cost. I did not hear from them. Over 3 months since the original claim and repair appointment I keep getting referred back and forth between HMS (who did not cover the repair for some bizarre reason) and the provider and short... Read more

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  • Sep 11, 2014
  • Repairs
  • Tennessee, United States
  • Home Warranty
  • 1
  • 1
  • 320
  • REVIEW RATING 5/5

Bought my home and the hms warranty was part of the transaction. After I had looked at the home a few times made an offer and it was accepted. Noticed the last time I did a walk through the a/c wasn't working,somewhere around the third week of July, put in an offer on the house and the family accepted. They returned to move and told me they had a new unit installed and it was under warranty, the... Read more

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