HMS Home Warranty Complaints and Reviews

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HMS Home Warranty
Main address: 1625 NW 136 Avenue Suite 210 33355 Fort Lauderdale FL
(800) 941-9000; (800) 531-3466; (800) 432-103, , info@hmsnational.com
  • 103 complaints
  • $88.9K claimed losses
  • $863 average
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  • Nov 04
  • Repairs
  • Upper Marlboro, Maryland
  • Microwave
  • 1
  • 1
  • 62

I have gone without a MICROWAVE now for over 4 months (July 8 till date) not because I could not simply go out and buy one but because this Company is SIMPLY VERY UNRELIABLE! The time and energy I have wasted on the phone with this company over a simple microwave that costs less than $400 is NOT worth it. Very Bad Company!!! After a MICROWAVE was approved for my home, NO ONE ever contacted me... Read more

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  • Sep 25
  • Repairs
  • Gaithersburg, Maryland
  • Warranty Service Refusal
  • 1
  • 1
  • 108

I had a stove that is faulty. Provider of choice from HMS came out. Was pleasant enough claimed I would hear from HMS adnt hat he would provide replacement part numbers and cost. I did not hear from them. Over 3 months since the original claim and repair appointment I keep getting referred back and forth between HMS (who did not cover the repair for some bizarre reason) and the provider and short... Read more

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  • Sep 11
  • Repairs
  • Tennessee, United States
  • Home Warranty
  • 1
  • 1
  • 218

Bought my home and the hms warranty was part of the transaction. After I had looked at the home a few times made an offer and it was accepted. Noticed the last time I did a walk through the a/c wasn't working,somewhere around the third week of July, put in an offer on the house and the family accepted. They returned to move and told me they had a new unit installed and it was under warranty, the... Read more

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  • Sep 09
  • Household Services
  • Home Warranty Coverage
  • 1
  • 1
  • 85

I have a tiled shower and it is leaking......the plumber who came to my house was VERY good, and assured me that this would be covered under the HMS home warranty. Well, let my just tell you that they said it wasn't covered. This is soooooooo frustrating! NOTHING is covered under this warranty. DO NOT choose this company for your home warranty needs. It is a scam, they do not cover anything.... Read more

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  • Sep 02
  • Building Services
  • Potomac, Maryland
  • Warranty Coverage
  • 1
  • 1
  • 80

Don't get a HMS warranty for your home. Anything that is more than a loose screw is not covered. beware! Don't get a HMS warranty for your home. Anything that is more than a loose screw is not covered. beware! Don't get a HMS warranty for your home. Anything that is more than a loose screw is not covered. beware! Don't get a HMS warranty for your home. Anything that is more than a loose screw is... Read more

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  • Aug 19
  • Household Services
  • Service Refund
  • 1
  • 1
  • 70

I sold my home with approximately 4 months left on the policy. I canceled the policy as of the date of the closing and was told I would get a refund. I waited about a month. When the refund did not arrive, I was told it had been sent to the old address and needed to be reissued. When I check did not arrive, I called again and was told I was not entitled to a refund at all. I had had the policy... Read more

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  • Aug 01
  • Repairs
  • Electric Cook Repair
  • 1
  • 1
  • 108

first visit..give up an afternoon and the repair guy they sent continued making sparks fly with no safety precessions for self not knowledge of what pole you connect to what with meter. Three calls to his boss later he says. You power indicator does not work and because you do not need to on indicator to cook food you warranty is no good. Ask him to show me what he took apart and the indicator... Read more

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  • Jul 02
  • Repairs
  • Ac Repair Overcharging
  • 2
  • 2
  • 412

In their home warranty coverage booklet, they listed what they can cover under different categories and items. Their list is very comprehensive, but there is no way to verify until you make a claim. June 17, 2014 at 5:00 am, I called 1-864-716-5800 to submit a claim. The lady who answered the phone processed the claim and she said, “Stay online and I will call a contractor” which she did. She... Read more

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  • Jun 27
  • Repairs
  • Home Warranty
  • 1
  • 1
  • 152

There is a lot of things they don't cover and they have some incompetent service providers so beware. Ask a lot of questions and if you can get someone else to double-check any work they do in your home. They had a vendor work do work on my furnace, contractor replaced the furnace limit switch with an incorrect part leaving a large hole open directly over the burner rack - a carbon monoxide... Read more

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  • Jun 22
  • Household Services
  • Columbus, Indiana
  • Home Warranty
  • 1
  • 1
  • 104

We have now went 5 days with no AC in 90 degree weather and look to be at least 5-10 more because HMS would not approve the part priced by their contractor. He was told they could find it cheaper. They have been "researching" parts since then even though my claim was in "emergency status". Even if a part is approved it will need to be shipped and then another service call by a company out of my... Read more

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