HMS Home Warranty Complaints and Reviews

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  • Customers like
    • Prompt response to calls1
  • Customers don't like
    • Run-around7
    • Service6
    • High cost4

  • Apr 30
  • Repairs
  • Denver, Colorado
  • Boiler Repair
  • 63
  • REVIEW RATING 4/5

1 week after we moved into our new home we had a problem with our boiler leaking. 1st visit we paid $100 and they replaced a valve on the hot water heater...boiler still leaks. 2nd ($100) visit they replaced a valve on the boiler. Still leaked. 3rd visit - determined it needed a new part...not covered under warranty. I just want it fixed and warranty says the repair is not covered??? Makes... Read more

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  • Apr 23
  • Repairs
  • Fairfax, Virginia
  • Staff
  • 43
  • REVIEW RATING 3/5

HMS service company Moonstar - you call them and a lady answers whom you cannot hear. They try to make it sound like a real company - sounds like they are in the middle east. Then the guy comes out and doesn't carry tools that he may need. I mean they know nothing about what they are working on. All HMS wants is for them to replace parts one way or another. I don't know any other reason that... Read more

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  • Apr 20
  • Repairs
  • Cleveland, Ohio
  • Air Conditioner Repair
  • 48
  • REVIEW RATING 3/5

AC has been leaking for over a year. Keep sending tech out to fill up with Freon.. Summer started again with compressor freezing up.. Sent technician this time and now they say our duct work is to small on a system that has been working in our house for 12 years. Of course this is not covered in the "Not Covered" section. WORTHLESS company. Better off just taking your chances with your... Read more

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  • Apr 14
  • Plumbing
  • Batavia, Illinois
  • Water Softener Repair
  • 50
  • REVIEW RATING 4/5

Watersoftener was leaking from the side of the unit. Filed a claim at 7:30 PM - assigned company had emergency service but did not call back. By 9:30 PM the water had risen and was flowing over side. Shut off water to the whole house. Called again and asked for different plumber who would call back. Emergency approved but they had to give a 4-hour window. Nobody called until the morning. By that... Read more

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  • Apr 10
  • Repairs
  • Lancaster, Pennsylvania
  • Garage Door Repair
  • 80
  • REVIEW RATING 3/5

I submitted a claim to fix my garage door to HMS Warranty. The technician came out to fix the door at the scheduled time. Charged me $100 for the visit then said that the garage door wheels are not covered by the warranty. I summited a claim for my dryer. The technician came out on time (after failing to show up for the first appointment). Charged me $100 for the visit. The up side is the... Read more

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  • Apr 08
  • Repairs
  • Rochester, New York
  • Furnace
  • 61
  • REVIEW RATING 4/5

I filed a claim for a broken furnace in January, it's now April and after dozens (literally dozens) of calls to them and hours (again literally hours) on the phone they have done absolutely nothing and they have no recourse for me to complain to or file a complaint (normal protocol seems to be to have one call you back, usually they don't, once I was told they supervisor was refusing to speak to... Read more

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  • Apr 02
  • Repairs
  • Chicago, Illinois
  • Sump Pump Coverage
  • 1
  • 1
  • 66
  • REVIEW RATING 4/5

We have the HMS warranty. Twice we called, they sent us the worst plumbing company to fix our sump pump. They took 100.00 and never fixed the problem. We ended up calling out our own plumber who did fix it. One month ago our water softener quit working, we called HMS. It took a 4 days to get someone to look at it. They said it needed a new motor head. The man said he would order it. A week... Read more

Was this review helpful? 0 0

We have been without a dishwasher for over a month. The problem was discovered early on but they keep on insisting on attempts at cheap fixes: like trying to "dry out" a $30 broken moisture sensor with a hair dryer rather than replace it. FED UP! Add comment

  • Mar 31
  • Repairs
  • Cincinnati, Ohio
  • Water Heater
  • 61
  • REVIEW RATING 4/5

I was totally ripped off by HMS. It took them 8 days to replace my water heater AFTER the claim was submitted and the Contractor validated the issue (water heater needed to be replaced). He charged me an additional $164 AND they replaced it with one that had only a 6 year warranty when my original water heater had a 12 year warranty on it. Clearly a HUGE value issue. I will be filing a claim... Read more

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  • Mar 30
  • Repairs
  • Lexington, Kentucky
  • Heating System Repair
  • 47
  • REVIEW RATING 4/5

HMS was called and it took 3 days to get a contractor out. Two parts were needed HMS insisted on trying to find one part. After two weeks of HMS not being able to locate it HMS allowed the Contractor to search and they found it in one day. The Contractor tried to fix it and told HMS it was an old unit and could not be fixed. I have spent hours being placed on hold and having my complaint... Read more

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