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I havent had AC for 2 WEEKS! Contractor is fly by night outfit .Tell your friends not to buy a home with HMS Warranty .biggest crooks out there . What a nightmare ...Sellersburg,IN. Add comment

HMS Home warranty is not good when you have to realy go for claim, unfortunately I've it. My AC unit stop working and place a calim (91666299), Not sure what reported by technican, but they deny calim saying that installed motor was not right and rain plug was not taken out during installtion. I brough home 9 month ago and it was working fine, Home Inspector is not going to look that level of detaill, It looks to me that they are reasoing not to go with claim. This is not the first time I had an issue, this is third time not going right in 9... Read more

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Total scam artists. Not worth it because the only make excuses. Call and report any problems to the Florida Attorney General's office. 850-414-3990. Add comment

I canceled my Warranty with HMS in January because they straight up lied to me. Never came out to fix my dishwasher after several calls. So I canceled it. Called me back again in February saying they did not get the payment for the month. I told them again I canceled because the company lied to me. I was told again I would not get another call from them and it was taken care of. I just recived another call from them saying my bill was past due for the month! Now this is bordering on harrasment. DO NOT DEAL WITH THIS COMPANY! THEY DO... Read more

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You have to be extremely patient if you decide to go with HMS. I am now entering the second month of dealing with an HMS repair person about a dryer issue. He has been here three times, no-showed once and replaced 2 parts that did not solve the problem. I love leaving work early and/or having to reschedule events so that I can be home for the problem not to be fixed. I think this will somehow be more cost-effective than not having a warranty, but I'm not sure if it's worth the time that I have lost. Read more

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I will never renew with this home warranty company again. Every time I've tried to use the warranty, I get "no, sorry, that's not covered." The icemaker wasn't working, but it was at the valve location. But the valve to the icemaker wasn't covered, just the valve to the dishwasher and clothes washer. Why? We've had other issues as well. But the last one was the worst...they sold me an ADDITIONAL contract to cover my hot tub. But now that the hot tub needs repair, they're telling me that the entire hot tub isn't covered because it's not... Read more

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Company delayed contacting me or providing any information for over 3 months until warranty had expired, then denied valid claim on technicality. In November of 2015, my pool heater covered under HMS home warrant stopped working. I filed claim (#90866799) and had service technician out to inspect. Technician was able to diagnose that heater was not functioning, said it was unlikely that we could even get parts to repair, and said they would need to replace the unit. When HMS failed to resolve the claim, I contacted them on nearly a weekly... Read more

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I had a washer go out, they had a service technician finally get to my house after a week and a half. They said ill get a new one delivered in 3-5 days. A week and a half later still no washer, no follow up with me or communication. I have busy with my new career as a real estate agent so finally had time to call. Delt with them nicely they said it would be 3-5 days and they would follow up with me. 7 Days later still no follow up or an idea of whats going on. I had to call back once again. There was no ownership with the problem they blamed... Read more

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This home warranty company is a complete sham. Terrible company, horrible service, ridiculous wait for needed repairs, service contractors who do not know what they are doing. Still waiting on a repair for over a month for a dishwasher which should have already been replaced. Service technician said, after he made repair (which still hasn't been made), machine may still leak! WTF? Scheduled for another repairman who left note on my door saying "sorry we missed you" and I was home at the time of his visit! Worthless ripoff company with no... Read more

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Our furnace stopped working on January 16, 2016. We called HMS Home Warranty and they sent D and D Mechanical to look at it. Damian played with the furnace and got it to work a bit and told us to call if it stopped again. It stopped again on January 19th so we called again. Again they sent out D and D Mechanical. Damian looked again and told us that it needed to be replaced but HMS would try to avoid it and would want us to have it cleaned before they would replace. Cleaning was not covered by the warranty so we had Same Day Heating and... Read more

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