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1.2 Based on 68 reviews
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  • Customers like
    • It sucks 1
    • Prompt response to calls 1
  • Customers don't like
    • Run-around 10
    • Service 9
    • Run around and lies 8

After calling 12 of the HVAC contractors they suggested, which none of them would work on a condo, they gave me permission to use a company of my choice. When they came out they told me the compressor needed to be replaced at $4500, HMS would only cover $560 because the company would not explain every step they were going to take to remove and replace the unit. HMS is a huge scam, do not use this company, they never return your calls, they make... Read more

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I submitted a claim to HMS on Tuesday because our central air unit stopped working. We found out the unit needs a new compressor and that it needed to be ordered and approved through their part ordering authorization process. I was told at noon on Wednesday the authorization would take about 24 hours to be completed. It is now 1:30pm on Friday and they have yet to complete the authorization process which then means we have to wait for the... Read more

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Worst customer service I have ever had dealing with a Home Warranty Co. and that's saying something. Thank god I didn't spend my own money on it, it came from the seller. Expect hold times in excess of 30 minutes and incompetent csr's who give you a different story with everyone you talk to. How a shithole co. like this survives in a competive market like this I have no idea. Just told them to go pound sand and that I would do my best to... Read more

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Last week I placed a claim with HMS about my split A/C unit leaking water in the home and the promptly gave me a reference # and the vendor contact information for me to set up the service call. After I spoke with the service agent I just had this bad feeling. On a separate note, he told me he would call before he showed and he didn't and I have dogs and an infant. I emphasized the importance of calling ahead. We were not happy about that. ... Read more

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If I could give them negative stars I would! This company is a total scam!! We bought a house where the sellers provided a home warranty. This is the company it is through. So, we move in and within 2 weeks our pool's filtration system and pump goes out. It takes them a week to send someone out to look at it (meanwhile we throw hundreds of dollars in chemicals into the pool to try to keep it clean without working filtration). Then the company... Read more

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I am a real estate professional and bought this home warranty for myself. I've used various one's and this is by far the ABSOLUTE WORST!! On hold each and every time for at least 20 minutes then the customer service person is useless. All the other warranty companies allow you to use your own vendor and they pay them. My AC went out and it was to be over 90 that day. I have 2 large dogs and work at home mostly. My HVAC company could be out... Read more

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We were traveling out of state when I got a voicemail from a plumbing company about the work order they received for our house. Panicked, I called the plumbing company. They had received a fax from HMS stating that there was a gas leak in our hot water heater. Suspicious since we had had that exact problem six months ago, and it had already been fixed, I attempted to reach HMS to discuss. After four phone calls and being on hold over twenty... Read more

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I am a Real Estate Professional in the area. Our representative is Bill Smith, this company is absolutely not worth the investment of buying a home warranty. Do not use HMS. I have a buyer who had a pipe break in the wall which damaged the wall and flooring. HMS covered the $40 pipe, and would not fix the walls and flooring area. Bill Smith told me "Too Bad" when I called to speak with him. He was absolutely rude during the phone call and said... Read more

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It has been over two weeks and I am still getting the run around with my ac claim. I have had to call everyday since i filed my claim and i can't get anyone in the corporate office to call me back. The tec that was sent out recommended a new system all together. Hms wants to cover one part of my claim at a low percentage and not the complete unit. I would have to pay both hms and the tec out of pocket thousands of dollars. My warranty states... Read more

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Been with a broken a/c for 3 weeks and each contractor they assign us refuse to schedule an appointment and says they're not taking warranty customers at this time. Have spoken to 6 different claims reps about this and no one has been able to help us and get us a technician to come out to service our unit. 3 different reps promised a supervisor would call me back and no one has! Going into another week of 90 degree weather with no a/c and the... Read more

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