HMS Home Warranty Complaints and Reviews

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HMS Home Warranty
Main address: 1625 NW 136 Avenue Suite 210 33355 Fort Lauderdale FL
(800) 941-9000; (800) 531-3466; (800) 432-103, , info@hmsnational.com
  • 102 complaints
  • $84.9K claimed losses
  • $832 average
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  • Sep 25
  • Repairs
  • Gaithersburg, Maryland
  • Warranty Service Refusal
  • 1
  • 1
  • 69

I had a stove that is faulty. Provider of choice from HMS came out. Was pleasant enough claimed I would hear from HMS adnt hat he would provide replacement part numbers and cost. I did not hear from them. Over 3 months since the original claim and repair appointment I keep getting referred back and forth between HMS (who did not cover the repair for some bizarre reason) and the provider and short... Read more

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  • Sep 11
  • Repairs
  • Tennessee, United States
  • Home Warranty
  • 1
  • 1
  • 163

Bought my home and the hms warranty was part of the transaction. After I had looked at the home a few times made an offer and it was accepted. Noticed the last time I did a walk through the a/c wasn't working,somewhere around the third week of July, put in an offer on the house and the family accepted. They returned to move and told me they had a new unit installed and it was under warranty, the... Read more

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  • Sep 09
  • Household Services
  • Home Warranty Coverage
  • 1
  • 1
  • 50

I have a tiled shower and it is leaking......the plumber who came to my house was VERY good, and assured me that this would be covered under the HMS home warranty. Well, let my just tell you that they said it wasn't covered. This is soooooooo frustrating! NOTHING is covered under this warranty. DO NOT choose this company for your home warranty needs. It is a scam, they do not cover anything.... Read more

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  • Sep 02
  • Building Services
  • Potomac, Maryland
  • Warranty Coverage
  • 1
  • 1
  • 67

Don't get a HMS warranty for your home. Anything that is more than a loose screw is not covered. beware! Don't get a HMS warranty for your home. Anything that is more than a loose screw is not covered. beware! Don't get a HMS warranty for your home. Anything that is more than a loose screw is not covered. beware! Don't get a HMS warranty for your home. Anything that is more than a loose screw is... Read more

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  • Aug 19
  • Household Services
  • Service Refund
  • 1
  • 1
  • 62

I sold my home with approximately 4 months left on the policy. I canceled the policy as of the date of the closing and was told I would get a refund. I waited about a month. When the refund did not arrive, I was told it had been sent to the old address and needed to be reissued. When I check did not arrive, I called again and was told I was not entitled to a refund at all. I had had the policy... Read more

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  • Aug 01
  • Repairs
  • Electric Cook Repair
  • 1
  • 1
  • 97

first visit..give up an afternoon and the repair guy they sent continued making sparks fly with no safety precessions for self not knowledge of what pole you connect to what with meter. Three calls to his boss later he says. You power indicator does not work and because you do not need to on indicator to cook food you warranty is no good. Ask him to show me what he took apart and the indicator... Read more

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  • Jul 02
  • Repairs
  • Ac Repair Overcharging
  • 2
  • 2
  • 379

In their home warranty coverage booklet, they listed what they can cover under different categories and items. Their list is very comprehensive, but there is no way to verify until you make a claim. June 17, 2014 at 5:00 am, I called 1-864-716-5800 to submit a claim. The lady who answered the phone processed the claim and she said, “Stay online and I will call a contractor” which she did. She... Read more

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  • Jun 27
  • Repairs
  • Home Warranty
  • 1
  • 1
  • 147

There is a lot of things they don't cover and they have some incompetent service providers so beware. Ask a lot of questions and if you can get someone else to double-check any work they do in your home. They had a vendor work do work on my furnace, contractor replaced the furnace limit switch with an incorrect part leaving a large hole open directly over the burner rack - a carbon monoxide... Read more

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  • Jun 22
  • Household Services
  • Columbus, Indiana
  • Home Warranty
  • 1
  • 1
  • 96

We have now went 5 days with no AC in 90 degree weather and look to be at least 5-10 more because HMS would not approve the part priced by their contractor. He was told they could find it cheaper. They have been "researching" parts since then even though my claim was in "emergency status". Even if a part is approved it will need to be shipped and then another service call by a company out of my... Read more

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  • Jun 18
  • Appliances and Electronics
  • Washington, District Of Columbia
  • Freezer Ice Maker
  • 1
  • 1
  • 96

My ice maker didn't work and I called HMS to send me a company to take a look at it. AAA Appliance Master got this assignment. The tech told me one thing and report to HMS another thing. When he was in my house he said the motor is not working. He got disappeared for ten days finally after 5 or 6 messages he called and told me the bucket is bad. He can't replace it, while he told HMS the... Read more

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