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  • Customers like
    • Prompt response to calls 1
  • Customers don't like
    • Run-around 9
    • Service 7
    • Run around and lies 6

I had a washer go out, they had a service technician finally get to my house after a week and a half. They said ill get a new one delivered in 3-5 days. A week and a half later still no washer, no follow up with me or communication. I have busy with my new career as a real estate agent so finally had time to call. Delt with them nicely they said it would be 3-5 days and they would follow up with... Read more

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This home warranty company is a complete sham. Terrible company, horrible service, ridiculous wait for needed repairs, service contractors who do not know what they are doing. Still waiting on a repair for over a month for a dishwasher which should have already been replaced. Service technician said, after he made repair (which still hasn't been made), machine may still leak! WTF? Scheduled... Read more

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Our furnace stopped working on January 16, 2016. We called HMS Home Warranty and they sent D and D Mechanical to look at it. Damian played with the furnace and got it to work a bit and told us to call if it stopped again. It stopped again on January 19th so we called again. Again they sent out D and D Mechanical. Damian looked again and told us that it needed to be replaced but HMS would try... Read more

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Hi I live in MD I have the furnace in my house stopped working. Called HMS and they hooked me with their contractor who came the next morning. He examined the unit and concluded that it is dead. HMS is taking time to authorize replacing the unit and coming up with excuses and the need for a supervisor review with promises to callback but bit kept. I explained to them it is an emergency request... Read more

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Hi, I took home warranty on July, 2015 when I brought home in Cary, NC.. My dishwasher stop working on Nov, 15. I opened case Nov, 16th, till today it wasn't get fixed, HMS sent sears service guys to work on it, but after 5 try and every time wrong part didn't work out. and finally I had to change Dishwasher my own. Even customer service is preety bad, I called 6+ time to lady who was handling my... Read more

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Resolved

In mid November my garage door opener stopped working. I call to set up. They send technician December 14th, next available date. Let me state, I live in Minnesota so it's pretty freaking cold in winter. With snow, it sucks trying to figure out if I should park in the driveway and deal with scraping my car off and shoveling around it, or try not to slip on the snow and ice to open my garage door... Read more

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We've had several issues with appliances in our home. HMS is our home warranty provider, paid for in advance by the seller (we bought our home 6 months ago). They don't answer the phone, the automated operator hangs up, and we have ended up often being required to hire our own service providers, and, trying to make a claim after the fact, which as you can expect - is nearly impossible. Making a ... Read more

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I've had HMS since 2012 and never had any complaints until I had to call them for service. My hot water heater went out around noon on New Year's Eve. I called HMS to file a claim and was told a service provider would be out the same day. HMS was unable to honor that agreement because their in-network providers were unavailable. It took them 3 hours to figure out that they did not have anyone... Read more

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I would NOT recommend this company to anyone. Got my unit broken. They sent 2 technicians. The second was supposed to come with the parts but instead I noticed he was doing the same as the first one which pissed me off. It took them 3 months "no joke" to order me a new one because the unit I had was old and was no longer available and ordering the parts I needed would actually cost more than... Read more

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My parents have been without heat and gas for 2 weeks. Two companies have come our to "inspect" the furnace. Each company collected the $100 deductible. Gas still cannot be turned on because there is still a leak, that somehow has been missed by both inspections of both companies. A third visit had been made. Has been decided that a part needs to be ordered. Of course, company cannot order it,... Read more

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