HMS Home Warranty Complaints and Reviews

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  • Customers like
    • Prompt response to calls1
  • Customers don't like
    • Run-around7
    • Service6
    • High cost4

  • 1 day ago
  • Repairs
  • Odenton, Maryland
  • Hms Home Warranty Claim
  • 2
  • REVIEW RATING 4/5

My A/C broke during a week where heat index was 105 degrees. The service tech came out, I paid my $100 deductible and was expecting the claim to be submitted within 24 hours per the contractors agreement with HMS. The claim wasn't submitted until 5 days later and 4 phone calls to HMS by myself!! Needless to say, 18 days later I am still without A/C and to make matters even worse am told the... Read more

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  • 2 days ago
  • Repairs
  • Cascade Locks, Oregon
  • Dishwasher
  • 4
  • REVIEW RATING 4/5

I was told that because of use wear and tear on a dishwasher part that it would not be covered. What kind of bulls--- is that. The offer was no matter how old an appliance is it would be covered. If that goes for a dishwasher is that the same for any appliance including A/C or heating? How else would something break unless you use the appliance. Talk about the "small writing" this is a travesty... Read more

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  • Jun 19
  • Repairs
  • Knoxville, Tennessee
  • Warranty Claim
  • 45
  • REVIEW RATING 4/5

We have had nothing but a horrible experience with HMS since our first claim filed in August 2014. Now - almost a year later - we are our $300 and the problem was never even attempted to be fixed. As a result of the lack of response on our claim - even with MULTIPLE follow-up calls/emails demanding someone DO SOMETHING - we ended up having an electrical fire and only by the grace of God are our 4... Read more

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  • Jun 13
  • Repairs
  • Fayetteville, North Carolina
  • Hot Water Heater Repair
  • 49
  • REVIEW RATING 4/5

We are renters who are authorized by the owner on the contract. The hot water heater went out on a Sunday. Initially, our case was deemed "not an emergency" because I was intelligent enough to shut off the water pouring out of the heater and stopped the flooding in my garage. The next day, the plumber came out, confirmed that the water heater was broken and needed to be replaced. He did this... Read more

Was this review helpful? 1 0

  • Jun 08
  • Repairs
  • Orange, Virginia
  • Refrigerator Repair
  • 42
  • REVIEW RATING 4/5

Compressor went out on my refrigerator. Technician came and tried to place a claim and was on the phone over an hour before he gave up. Ordered the part and the company has ignored my calls and emails for over 11 days. This is the worst home warranty company that exists. I am in the real estate business and deal with home warranty companies. In 95% of the case, the company is on the problem and... Read more

Was this review helpful? 2 0

Terrible company....scam !!!!! Do not waste your money. Add comment

  • May 27
  • Repairs
  • Alexandria, Virginia
  • Hvac Repair
  • 91
  • REVIEW RATING 4/5

Where do I start? HMS's customer service has gone downhill over the past 6 months. I wait on hold at least 10 minutes before a customer service rep answers the phone, and then it takes them a long time to retrieve/review records. They NEVER call back, when they say they will. The supervisors and claims management people("President's office") are absolutely worthless. I had an HVAC claim... Read more

Was this review helpful? 2 0

  • Apr 30
  • Repairs
  • Denver, Colorado
  • Boiler Repair
  • 108
  • REVIEW RATING 4/5

1 week after we moved into our new home we had a problem with our boiler leaking. 1st visit we paid $100 and they replaced a valve on the hot water heater...boiler still leaks. 2nd ($100) visit they replaced a valve on the boiler. Still leaked. 3rd visit - determined it needed a new part...not covered under warranty. I just want it fixed and warranty says the repair is not covered??? Makes... Read more

Was this review helpful? 2 1

  • Apr 23
  • Repairs
  • Fairfax, Virginia
  • Staff
  • 91
  • REVIEW RATING 4/5

HMS service company Moonstar - you call them and a lady answers whom you cannot hear. They try to make it sound like a real company - sounds like they are in the middle east. Then the guy comes out and doesn't carry tools that he may need. I mean they know nothing about what they are working on. All HMS wants is for them to replace parts one way or another. I don't know any other reason that... Read more

Was this review helpful? 2 1

  • Apr 20
  • Repairs
  • Cleveland, Ohio
  • Air Conditioner Repair
  • 86
  • REVIEW RATING 4/5

AC has been leaking for over a year. Keep sending tech out to fill up with Freon.. Summer started again with compressor freezing up.. Sent technician this time and now they say our duct work is to small on a system that has been working in our house for 12 years. Of course this is not covered in the "Not Covered" section. WORTHLESS company. Better off just taking your chances with your... Read more

Was this review helpful? 3 2

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